Intel® Driver & Support Assistant not working after 10/14 Windows Patch Tuesday Updates

[50shadesofblue]

This started yesterday, Tuesday 10/14, right after installing Windows' patch Tuesday updates.  Intel DSA can no longer scan my systems.  

I did a before/after test on a second machine with the same result. Intel DSA worked right before the Windows Updates, and fails to work immediately after they're installed. Both devices are running Windows 11 25H2.  One is a HP laptop, other is a Lenovo laptop.  To be clear, both systems were already on 25H2 and IDSA was working on this Windows version - it was just the patches that broke something.

[Mike_Intel]

Hello 50shadesofblue,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. What was the last change made in these 2 laptops before the issue started?
2. When was the last time you were able to use the Intel DSA?
3. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[50shadesofblue]

Issue is resolved now on both my machines without me making any changes.  It looks like Intel fixed something on the backend.

[Mike_Intel]

Hello 50shadesofblue,

Thank you for the update and I am glad that the issue is now resolved.

Since your system is now working fine, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician