Intel Driver & Support Assistant returning error message

[highstream99]

Win 11 25H2. Since yesterday, Intel icon in notification area shows an update is available, but at your site a scan always returns "Sorry, something went wrong while trying to scan." First time I've run into this.

[n_scott_pearson]

You need to grant it network access.

...S

[highstream99]

Grant what network access and how? It's never been an issue before for any program, and I've not made any network changes to my system lately, unless Windows 11 updates did something. Thanks,

[BrenzL_Intel]

Hello highstream99,

Thank you for contacting the Intel Community Forum. I appreciate you reaching out, and I’m here to help. Before we proceed providing you any recommendation, please help us to better understand the issue and provide you with accurate troubleshooting steps, please share the following information:

Troubleshooting Checks:

• Have you tried restarting your system?
• Can you verify whether the Intel® DSA Service and Intel® DSA Updater Service are running?
  • Open the Windows* search bar → type Services → locate Intel® Driver & Support Assistant.
  • If the service is not running, please right‑click and select Start.
  • If it is running, try right‑clicking and selecting Restart.
• Are there any pending Windows updates?
• Which browser are you using to run Intel DSA?
• Have you cleared your browser cache and restarted the browser?
• Have you tried using a different browser?
• Do you have any browser extensions or plugins enabled? If so, have you tested with them disabled?
• Are you using any antivirus or security software? If yes, have you attempted temporarily disabling it?
• Are you running Intel DSA with administrator privileges?
• Are you behind a corporate firewall or using a VPN?
• Did you download the latest version of Intel DSA directly from Intel’s website?

Request for System Information (SSU Logs):

To help us assess your system configuration and provide more precise support, please generate and share the Intel® System Support Utility (SSU) report:

1. Download and run the Intel® SSU tool.
2. Allow it to scan your system—this will generate a text file with your system details.
3. For reference, you may follow this guide: Help Guide for the Intel® System Support Utility.
4. Please attach the generated file with your reply.

If you have any additional questions or need further assistance, feel free to let us know. We’re here to support you.

Best regards,

Brenz L.

Intel Customer Support Technician

[highstream99]

• Have you tried restarting your system? YES
• Can you verify whether the Intel® DSA Service and Intel® DSA Updater Service are running? YES
  • Open the Windows* search bar → type Services → locate Intel® Driver & Support Assistant.
  • If the service is not running, please right‑click and select Start.
  • If it is running, try right‑clicking and selecting Restart. NO RESTART IN WINDOWS TASK MGR
• Are there any pending Windows updates? NO
• Which browser are you using to run Intel DSA?  OPERA, EDGE, CHROME
• Have you cleared your browser cache and restarted the browser? YES
• Have you tried using a different browser? YES
• Do you have any browser extensions or plugins enabled? If so, have you tested with them disabled? NO (NEVER HAS BEEN NEEDED)
• Are you using any antivirus or security software? If yes, have you attempted temporarily disabling it? TURNED OFF MALWAREBYTES & WINDOWS DEFENDER --> NO EFFECT
• Are you running Intel DSA with administrator privileges? NOT THAT I KNOW OF (STARTING FROM NOTIFICATION AREA)
• Are you behind a corporate firewall or using a VPN? NO
• Did you download the latest version of Intel DSA directly from Intel’s website? ALL PREVIOUS VERSIONS  - PROBLEM IS GETTING TO THE NEW UPDATE

While trying different browsers noted above, Firefox was the last and the update worked there. You might want to check why.

[highstream99]

Firefox screenshot attached. I've never had to leave Opera to update DSA or drivers before. Several years with this mobo.

[highstream99]

ASUS board purchased in 2022, so install and updates done from Intel site since then, all via Opera browser.

[highstream99]

Well, I should add that the update attempt in Firefox has been In Progress, running on and on, for close to 10 minutes and the progress bar has gone nowhere in that time. 

[BrenzL_Intel]

Hello highstream99,

Thank you for providing the requested information and confirming that the IDSA works on the Firefox browser. Please try the following steps to resolve the IDSA issue you are experiencing with Google Chrome and Microsoft Edge:

Steps to Fix the IDSA Update Issue in Chrome/Edge

1. Open Browser Settings (Chrome or Edge).
2. Go to Privacy and Security.
3. Select Site Settings.
4. Scroll down to Permissions.
5. Click on Additional Permissions.
6. Scroll to the last option, Local Network Access.
7. Under Customized Behaviors, add the following domain:
8. intel.com
9. Once the domain is added, click the three dots next to it and select Allow.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best regards,

Brenz L.

Intel Customer Support Technician

[highstream99]

Will do. But with Firefox the install is going nowhere. Exactly in the same position as the screenshot most of an hour ago.

[highstream99]

After closing Firefox, I found a PROSet installation pop up, which then led to installation of an update, or the update, I'm not sure. In any case, I've never seen that before, but in the Sig Tray, DSA shows as up to date. Screwy.

What's also screwy is that if I click on the link in the notification emails for this thread and then enter my email address, it wants me to sign up for a new account. But if I open the email in a browser from the text/html version, it allows me to sign in (I use the text-based email program Sylpheed).

[BrenzL_Intel]

Hello highstream99,

Thank you for the information regarding your Firefox IDSA. Could you please confirm once you have completed the recommended steps for the Chrome and Edge browsers?

Kindly let us know once you’ve done them and share the outcome of the recommendations. If the issue still persists, we will proceed with further review and investigation of the reported issue.

Best regards,

Brenz L.

Intel Customer Support Technician

[highstream99]

I made the changes you suggested, but I'm not entirely sure because I can't tell how the Block/Allow pop up affects this. I always click Block on those pop ups.

Opera: I found that intel.com was entered in Not Allowed in Customized Settings. Not sure why. I removed it. The update site ran on and on until I clicked on Allow in popup. It now has https://www.intel.com:443. "Intel.com" seems unnecessary.

Edge: Clicked Allow in pop up and it loaded. Not sure if I waited long enough to be sure it wouldn't otherwise.

Chrome: I clicked Block and it didn't load, even with the changes in Customized Settings (there is nothing entered for Not Allowed there).

[BrenzL_Intel]

Hello highstream99,

Thank you for your continued cooperation with Intel. I have sent you a private message for further assistance. Please check your email for the details.

Best regards,

Brenz L.

Intel Customer Support Technician