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Intel Driver & Support Not Working

MarkC
Beginner
425 Views

I haven't used my computer in over a month.

When I came back, I tried to update via the Intel Driver & Support tool and the attached screenshot is what I get.

It never gets to the point when it scans my system and tells me what to update. 

I have used the Uninstaller tool to uninstall the tool and reinstalled it at least five times. 

I have restarted my system at least 6 or 7 times.

I have cleared my cookies and cache multiple times.

I have stopped and restarted the services multiple times.

Nothing seemed to be working.

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3 Replies
Jean_Intel
Moderator
398 Views

Hello MarkC,

 

Thank you for posting on the Intel️® communities. We understand that you are having issues with the Intel® DSA.

 

We would like to further investigate this matter; please provide me with the following information:

 

  • Did the Intel® DSA work as expected before?
  • What security software are you using?
  • What browser are you using?
  • Do you have any browser plug-ins installed?
  • Share with us the Intel® DSA Folders.
  • Create a system report using the Intel®️ System Support Utility (Intel®️ SSU) 
    • Download the Intel SSU
    • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click "Next"; then "Save."

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Moderator
373 Views

Hello MarkC,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Moderator
351 Views

Hello MarkC,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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