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New Contributor I
96 Views

Intel Driver and Support Assistant; Case #: 04788744

@Esteban_D_Intel 

Jose V( Chat Support) has been trying to get me to attach a large (1.61MB) file in zip format with all the IDSA files in it.

Unfortunately, the size of it means I cannot attach it to an email from my Gmail account.

I have tried sending from my Outlook/Hotmail account, but he is not getting it.

I tried connecting to an agent at 19.30 hrs local time (BST).

Was kept waiting.

I am at a loss what to do.

Would appreciate any assistance.

By the way, attached file on this post, is the one he requested

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9 Replies
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Super User
93 Views

Why not attach them to this thread, which allows up to 71MB.

 

Doc (not an Intel employee or contractor)
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New Contributor I
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@AlHill 

Will this thread reach the Chat person?

My first post does have the .zip folder/file.

I'll attach again.

Thanks

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Super User
85 Views

Just give the chat person the link to this thread and tell them the zip file can be found here.

 

Doc (not an Intel employee or contractor)
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New Contributor I
81 Views

@AlHill 

Still cannot get through.

That's why I attached the file to the thread I started.

And to the reply to your thread, Doc.

I seem to be going round in circles.

I tried using my alternate email account (Outlook/Hotmail), but Jose V was not receiving anything from it.

That's why I have reverted to the Community.

I have also emailed him and alerted him to the attachment being in the community.

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New Contributor I
79 Views

@AlHill 

Update, Doc

Just emailed the link to his email address (supportreplies@intel.com)

I hope he navigates his way here.

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Super User
78 Views

I can see your attachment.  Just be patient and the Intel support engineers will respond.

 

Doc (not an Intel employee or contractor)
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New Contributor I
73 Views

@AlHill 

✌️🤘

Many thanks

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51 Views

CStew2, Thank you for posting in the Intel® Communities Support.


I just wanted to let you know that I already attached the Intel® DSA log files to the case you mentioned, Jose will get in contact with you as soon as possible to further assist you on this matter.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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New Contributor I
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@Alberto_R_Intel1 

 

Ace, 

Many Thanks.

I await his reply.

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