Intel Driver and Support Assistant Error Message "No Configuration Data" III

[Fishgold]

Hi, there has already been a thread on this issue from 2 other authors but it was requested that I start this new one, since I face the same problem:

When I start the IDSA it scans my system to check for driver updates for a few seconds then gives an error message that reads "No Configuration Data" and under that it say's "There was no internet available during program startup".

My OS is Windows 8.1. I already tried reinstalling the Driver Update tool without success (also when using the removal tool).

Thoughts?  Thanks.

[Jean_Intel]

Hello Fishgold,

Thank you for posting on the Intel️® communities. I am sorry to hear that you are experiencing issues with the Intel® DSA.

In order to have a better understanding of your issue, please provide me with the following:

• Are you using the supported browsers (Chrome, Firefox, or Edge)?
• do you have any browser plug-ins installed
• Provide us with a screenshot of the error message you receive.
• Create a report using Intel®️ System Support Utility (Intel®️ SSU) 
  • Download the Intel SSU
  • Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click on "Next"; then "Save."

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Fishgold,

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello Fishgold,

I hope you are doing fine.

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.