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Intel Driver and Support Assistant Error Message "No Configuration Data" III

Fishgold
Beginner
1,043 Views

Hi, there has already been a thread on this issue from 2 other authors but it was requested that I start this new one, since I face the same problem:

When I start the IDSA it scans my system to check for driver updates for a few seconds then gives an error message that reads "No Configuration Data" and under that it say's "There was no internet available during program startup".

My OS is Windows 8.1. I already tried reinstalling the Driver Update tool without success (also when using the removal tool).

Thoughts?  Thanks.

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Jean_Intel
Employee
1,013 Views

Hello Fishgold,

 

Thank you for posting on the Intel️® communities. I am sorry to hear that you are experiencing issues with the Intel® DSA.

 

In order to have a better understanding of your issue, please provide me with the following:

 

  • Are you using the supported browsers (Chrome, Firefox, or Edge)?
  • do you have any browser plug-ins installed
  • Provide us with a screenshot of the error message you receive.
  • Create a report using Intel®️ System Support Utility (Intel®️ SSU) 
    • Download the Intel SSU
    • Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click on "Next"; then "Save."

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
971 Views

Hello Fishgold,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
944 Views

Hello Fishgold,

 

I hope you are doing fine.

 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.

 

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