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Intel Drivers Assistant is not recognized

sousathegod
Beginner
147 Views

sousathegod_0-1610577364588.png

My intel drivers assistant is not working anymore, out of nowhere it stopped working

0 Kudos
3 Replies
Alberto_Sykes
Employee
132 Views

sousathegod, Thank you for posting in the Intel® Communities Support.


In reference to this scenario, what we can try is to clear the browser's cache, and if the problem persists after that then a clean installation of the Intel® Driver Support Assistant application. Keep in mind that Intel® DSA only works with the following browsers: Chrome, Firefox and Edge.


Please run the Intel® Driver & Support Assistant Uninstaller version 20.11.50.9:

https://downloadcenter.intel.com/download/30068/Intel-Driver-Support-Assistant-Uninstaller?v=t

Restart and install the latest Intel® Driver & Support Assistant tool version 20.11.50.9:

https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant


If the issue remains, please provide the latest file from Intel® System Support Utility for Windows*:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

The latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log

The latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck "Hide System Files" to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_Sykes
Employee
120 Views

sousathegod, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_Sykes
Employee
109 Views

Hello sousathegod, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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