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Beginner
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Intel G4620 + intel hd graphics 630 = black screen

Hello. At me Windows 10 when I put the driver for intel hd graphics 630 at me the screen at once becomes black. I tried the driver from the Intel and msi site

Можно на русском)

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Community Manager
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Hello Leshchev,

 

Thank you for contacting us regarding the black screen issues that you are facing; it will be more than a pleasure to assist you.

 

In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-Best

 

I hope to hear from you soon.

 

Regards,

 

Diego S.

 

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Beginner
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info.txt

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Community Manager
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Hello Leshchev,

 

 

Thank you for your response.

 

Based on the report, the drivers for your system are unavailable, so let's go ahead and try the following:

 

Perform a manual installation of the drivers by following the instructions on this video:

 

https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY

 

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

 

Here you will find the latest drivers:

 

https://downloadcenter.intel.com/download/27650/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?pr...

 

As well, can you please provides us with your cable and monitor (model/brand)?

 

I hope this helps.

 

Best regards,

 

Diego S.

 

 

 

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Beginner
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Samsung 24"

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Community Manager
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Hello Leshchev,

Thank you for your response.

As shared before we need the full model and brand for your cables and monitor.

As well please let us know the behavior of the machine after the driver update steps specified above.

 

I hope to hear from you soon, we are here to serve.

Best Regards,

Diego S.

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Community Manager
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Hello Leshchev,

 

I was checking your case, and I just wanted to know if there is anything else that we can do for you at this time.

 

Please do not hesitate on replying back if you need more assistance.

 

Best Regards,

 

Diego S.

 

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