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Intel GPU update issue.

AlwaysIntegrating
818 Views

Alright, so I'm trying to update my Intel i7-10700 CPU. However, whenever I access the Intel website, download the Intel driver and support assistant application, and run it, I always get this error message.

Does anybody know how to fix this? I don't think I have a disk for it, nor do I know how to access it, any tips would be helpful, thanks.

Error imageError image

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Alberto_R_Intel
Employee
746 Views

AlwaysIntegrating, Thank you for posting in the Intel® Communities Support.


We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 


For this scenario, as you mentioned, that error message is very strange since it has nothing to do with the Intel® drivers or the Intel® Driver Support Assistance.


In order for us to provide the most accurate assistance on this topic, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

Did you build the PC?

Was it working fine before without showing that error message?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this issue?

Which are the drivers that you are trying to install?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
710 Views

Hello AlwaysIntegrating, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Andres_Intel
Employee
642 Views

Hello AlwaysIntegrating,

 


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

  


Best regards, 


Andres P.  

Intel Customer Support Technician


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