Intel-Gfx-Display-External error

[Ogmios]

Setup:

• CPU: Core Ultra 9 275HX
• DGPU: NVidia GeForce RTX 5070 Ti Laptop
• Hybrid GPU Mode: ON
• External display connected to display port (DGPU based on hwinfo64 sensors data - at least while the display is active).
• Intel Display Driver: 32.0.101.8136
• No gaming, just simple office usage.

I have thousands of errors like this in Event Viewer every single day:

Log Name:      Intel-Gfx-Display-External/GfxDisplayExEventViewer
Source:        Intel-Gfx-Display-External
Event ID:      10
Task Category: (5)
Level:         Error
Keywords:      (128)
User:          SYSTEM
Description:   The description for Event ID 10 from source Intel-Gfx-Display-External cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

[Creeam__]

Same issue here:

OS: Windows 11 version 25H2 (26200.7171)

CPU: Intel Core Ultra 9 275HX

dGPU: NVIDIA GeForce RTX 5070 Laptop GPU

Intel Driver version: 32.0.101.8136 and 320.101.8250 (Both are tested with a clean install and DDU cleanup)

Model: MSI Crosshair 16 AI 2025

Event viewer errors:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">- <Syst - Pastebin.com

[Kadaner]

Same issue on Dell Pro Max 16 Plus MB16250 with Dell monitor attached to USB-C DP.

Dear Intel, please fix it!

[rhv70]

Same issue here:
OS: Windows 11 Version 25H2 (26200)
CPU: Intel Core Ultra 7 255HX
dGPU: NVIDIA GeForce RTX 5070Ti (mobile)

Intel Driver version: 32.0.101.8247

Model: MSI Vector 16 AI A2XWHG 2025

[meiersa78]

Same here... Has this ever been resolved?

I bought my brand new ASUS laptop ONE WEEK ago and have currently 21808 logs (in the span of ONE WEEK!!!) of the exact same event in the Event Viewer.

ASUS Vivobook Pro 15 N6506CU

Windows 11 Home 25H2

Intel Core Ultra 9 285H

24 GB RAM

Intel Arc 140T (driver version 32.0.101.6554; acc. to Intel Graphics Command Center > System > GPUs)

NVIDIA GeForce RTX 4050 driver version 32.0.15.9174; acc. to Intel Graphics Command Center > System > GPUs // NVIDIA Studio driver 591.74 acc. to NVIDIA GeForce Experience)

The description for Event ID 10 from source Intel-Gfx-Display-External cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

0
268435459
815616
268435456
2000
2415919114
0

The message ID for the desired message could not be found

[rhv70]

FWIW, my issues went away after I realized a problem with my setup. I have a portable monitor in my mix of monitors and it's USB-C powered. I was using the wrong USB adapter, so it was only getting 2.1A and not the full 3A the OEM adapter provided. On some occasions it needed more current than it was getting and would glitch. Switching to the OEM adapter alleviated all of my issues.

[meiersa78]

Thanks, but the thing is, I do not have any external monitor attached... I forgot to mention that in my post from yesterday. It is just the laptop display, no external monitors whatsoever. And again, it's a 7-day old brand new laptop... INTEL, what is going on?!?

[Gabriela_Intel]

Hey folks. Can you please try the latest driver we posted 101.8425 and report back your results?

Gabriela E.

Product Support Engineer

[meiersa78]

Hi Gabriela, I downloaded and installed that driver (101.8425), which turned out to be a 1.2 GB file that also removed the Intel Graphics Control Center from my device and installed the Intel Graphics Software instead, and there's now also another app called Intel Driver & Support Assistant. None of that is what I wanted and expected, but anyway... The new driver DOES NOT resolve the issue. I installed the driver about half an hour ago, and by now there are 661 new error events (all the same) within 30 minutes!!! And over the last 4 hours since I started working today (old and new driver), there are 2474 event logs!!! In four hours!!! This is insanity. Please fix this because clearly, this new driver didn't improve anything at all.

[Slytha]

@meiersa78 

Most likely windows update reinstalled the old driver after you rebooted.

Go check Device manager and make sure the newest is installed:

I just posted a way of making sure the driver is cleanly installed and windows update does not reinstall an old one.

Regards,

Slytha

[meiersa78]

Hi, thanks, but I can confirm without a doubt that the latest driver is installed. Windows update didn't do anything after I installed the Intel driver. Everything is as Gabriela suggested. The latest driver is active on my system and still throws hundreds of errors an hour, all day, every day.

Also thanks for the additional info about group policy, but that is not applicable in my case because Win 11 Home runs on my system.

Intel, fix it. Thanks.

[Slytha]

Hi,

Perhaps you could try a full clean remove and install of the driver via the DDU process in safe mode as I explained.

This will fully clean the old drivers, inlcluding all registry entries, files etc, and fully reset them to clean fabric settings.

I also had other issues with external monitor, but this is Asus related, just as an fyi:

https://rog-forum.asus.com/t5/gaming-notebooks/black-screens-on-external-monitor-rog-strix-scar-16-amp-18-from/td-p/1133365

In here you can see my other posts and links, should you have one of these problems.

If all doesnt help, i'll let Intell take over 🙂

Regards,

Slytha

[meiersa78]

Hi, thank you very much. I may try the DDU uninstall and do a clean install when I have some time. But this is a 7-day old brand new system without any old driver mess on it... It's weird. Also, as mentioned previously I do not have any external display attached; it's only my laptop display, yet all these errors get logged in the thousands... Something is really not right. Maybe there will be a fix someday...

[Slytha]

Hello guys,

Yesterday I installed the driver and after half a day of work I got 12 Error 10 reports, so the reports got reduced.

Today I noticed Windows Update reinstalled an older driver, so I did the following  to prevent this (maybe useful for you guys):

- Downloaded DDU from official site: https://www.wagnardsoft.com/content/Download-Display-Driver-Uninstaller-DDU-18140

- Download the latest driver: https://www.intel.com/content/www/us/en/download/785597/intel-arc-graphics-windows.html

- Via Group policy disabled driver updates via Win update: Computer Configuration > Administrative Templates > System > Device Installation > Device Installation Restrictions (Not this is only for Windows 10/11 Pro users, not Home)

- Disabled: The "Advanced Settings" Step -> Press Win + S and type Advanced System Settings, then select View advanced system settings. In the small window that opens, go to the Hardware tab. Click the Device Installation Settings button. Select No (your device might not work as expected). Click Save Changes.

- Disconnect Internet (Wifi and ethernet) 

- Reboot into safe mode via (Hold Shift while clicking Restart > Troubleshoot > Advanced > Startup Settings > Restart > Press 4 or 5).

- Ran DDU: Select GPU on the right, then select Intel. Go to Options and make sure the very bottom checkbox ("Prevent download of drivers from 'Windows Update'...") is checked. Click Clean and Restart.

- Once back in normal Windows (still offline), run the Intel installer you downloaded and execute a clean installation and only install the "Intel Graphics Driver", the rest is optional if you have a better Nvidia gpu.

- Reboot the OS

- Recheck GPO and advanced settings are still active to prevent windows update driver installation

- Go to Device Manager and verify the "Driver Version" matches the one you just installed. Once you are sure it's correct, reconnect your internet. Because you set the Group Policy and used DDU's "Prevent Windows Update" toggle, Windows should now leave your driver alone.

- Turn the Internet back on, let windows update search for updates.

Regards,

Slytha