Intel-Gfx-Display-External error

[Ogmios]

Setup:

• CPU: Core Ultra 9 275HX
• DGPU: NVidia GeForce RTX 5070 Ti Laptop
• Hybrid GPU Mode: ON
• External display connected to display port (DGPU based on hwinfo64 sensors data - at least while the display is active).
• Intel Display Driver: 32.0.101.8136
• No gaming, just simple office usage.

I have thousands of errors like this in Event Viewer every single day:

Log Name:      Intel-Gfx-Display-External/GfxDisplayExEventViewer
Source:        Intel-Gfx-Display-External
Event ID:      10
Task Category: (5)
Level:         Error
Keywords:      (128)
User:          SYSTEM
Description:   The description for Event ID 10 from source Intel-Gfx-Display-External cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

[DeancR_Intel]

Hi Ogmios,

Thank you for reaching out about the Intel-Gfx-Display-External Event ID 10 errors you're experiencing with your Core Ultra 9 275HX system. I can see you're getting thousands of these errors daily in Event Viewer while using an external display connected to your RTX 5070 Ti via DisplayPort.

I notice you're already running the latest Intel graphics driver version 32.0.101.8136, which is good.

When did this issue start? Was this happening from the beginning, or did it start after a recent change (driver update, Windows update, etc.)?

Since this appears to be a laptop system with hybrid GPU configuration, I'd recommend using the OEM-provided graphics drivers as they're specifically optimized for your laptop's hardware configuration. However, I'll do my best to assist you with this issue.

Could you please provide an Intel SSU report for detailed system analysis? Download: https://www.intel.com/content/www/us/en/support/articles/000005567/processors.html

If you're not comfortable sharing the SSU report, please provide your exact laptop model.

If the issue persists after our troubleshooting, you may need to contact your laptop manufacturer (OEM) as they have specialized expertise with your specific hardware configuration and hybrid GPU setup.

Best regards,

Dean R.

Intel Customer Support Technician

[Ondra]

Same situation with me.

• CPU: Core Ultra 9 275HX
• DGPU: NVidia GeForce RTX 5060 Laptop
• Hybrid GPU Mode: ON
• NO External display
• Intel Display Driver: 32.0.101.6629, also tested 32.0.101.8136 both with this error

When booting Windows, there is a 10 second delay between the Windows logo and the login screen, which is caused by the Intel driver, because with NVidia graphics everything starts immediately.

[Ondra]

Report here

[Ogmios]

The issue is present probably from the very beginning. I've observed it while using the vendor provided driver, and decided to update it to see if the problem would have been solved by Intel in the meanwhile. But it was not.

The error with the original, vendor provided driver:

Log Name:      Intel-Gfx-Display-External/GfxDisplayExEventViewer
Date:          25/10/08 19:17:57
Event ID:      10
Task Category: (5)
Level:         Error
Keywords:      (128)
User:          SYSTEM
Description:   The description for Event ID 10 from source Intel-Gfx-Display-External cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

<EventData>
  <Data Name="BDF">0</Data>
  <Data Name="BDF">2</Data>
  <Data Name="BDF">0</Data>
  <Data Name="BDF">0</Data>
  <Data Name="Source">0</Data>
  <Data Name="Param1">268435459</Data>
  <Data Name="Param2">815616</Data>
  <Data Name="Param3">134217728</Data>
  <Data Name="Param4">5500</Data>
  <Data Name="Param5">134217729</Data>
  <Data Name="Param6">0</Data>
  <Data Name="Version">32.0.101.6733</Data>
</EventData>

The message ID for the desired message could not be found​

This is the original driver from the vendor:

https://mega.nz/folder/0PJw3biS#R76U7kcqcFjDsKdIgFZamw

Custom driver version: 101.6733_0417

Build Date: April 02, 2025

(It must be based on Intel driver version 32.0.101.6733 -- but I couldn't find it anywhere to compare it with the vendor provided version.)

According to this post the issue appeared after Intel driver version 32.0.101.6042, and it affects other vendors as well.

https://community.intel.com/t5/Intel-ARC-Graphics/Display-External-Module-Keeps-Reporting-Error-on-Intel-Core/td-p/1703202

This suggests that it's a base driver problem and not a vendor specific one.

What kind of optimizations would a vendor provide also keeping in mind the frequency of the driver releases by Intel?

I've attached the IPDT / Intel SSU report.

[DeancR_Intel]

Hi Ogmios,

Thank you for the detailed information and for providing the Intel SSU report. I can see that this Intel-Gfx-Display-External Event ID 10 error has been present from the beginning with both vendor-provided and Intel drivers, and you've provided valuable context about the issue potentially affecting multiple vendors since driver version 32.0.101.6042.

To help me analyze this issue further, could you please provide the complete Event Viewer logs following the specific instructions in this guide: https://community.intel.com/t5/Intel-ARC-Graphics/Need-help-Reporting-a-bug-or-issue-with-Arc-GPU-PLEASE-READ-THIS/m-p/1494429#M5057

This will give me more detailed information about the frequency and patterns of these Event ID 10 errors.

Hi @Ondra, I acknowledge that you're experiencing a similar issue with your Core Ultra 9 275HX system. To avoid confusion and ensure you receive focused support, could you please create a new support thread for your specific inquiry?

Best regards,

Dean R.

Intel Customer Support Technician

[Ogmios]

There was nothing about Event Viewer on the link.

I've exported Intel-Gfx-Display-External/GfxDisplayExEventViewer. (The logs were cleared 4 days ago).