Intel-Gfx-Display-External error

Ondra · ‎10-16-2025

CPU: Core Ultra 9 275HX
DGPU: NVidia GeForce RTX 5060 Laptop
Hybrid GPU Mode: ON
NO External display
Intel Display Driver: 32.0.101.6629, also tested 32.0.101.8136 both with this error
Win 11 Home 24H2

I have thousands of errors like this in Event Viewer every single day:

Log Name:      Intel-Gfx-Display-External/GfxDisplayExEventViewer
Source:        Intel-Gfx-Display-External
Event ID:      10
Task Category: (5)
Level:         Error
Keywords:      (128)
User:          SYSTEM
Description:   The description for Event ID 10 from source Intel-Gfx-Display-External cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The system generates 100 errors every second.

Is also causes a delay when booting Windows, where after Windows logo hte screen goes black for 10 second before login screen loads. With NVidia graphic loading is instant.

I tried a clean install of Win and drivers and still same situation.

SNU Report here...

RandyT_Intel · ‎10-19-2025

Hi @Ondra,

Thank you for posting in the community.

The error message "Intel-Gfx-Display-External" in the Event Viewer log typically points to an issue with the Intel graphics driver related to external display handling. The description often reads: "The description for Event ID 10 from source Intel-Gfx-Display-External cannot be found," which may indicate a missing or corrupted component.

However, you mentioned that your setup does not include an external display, which makes this error a bit puzzling. To help investigate further, I’d appreciate it if you could provide the following details:

Please generate and share the SSU (System Support Utility) log so I can review your system configuration.
When did the issue first occur?
Have you made any recent software or hardware changes prior to the issue appearing?
When you mentioned a clean installation, did you use DDU (Display Driver Uninstaller) before installing or testing different driver versions?
Does the issue persist when using the OEM driver provided by your laptop manufacturer? I noticed the two drivers you mentioned are Intel generic drivers. Please note: The generic Intel driver provides users with the latest and greatest feature enhancements and bug fixes that computer manufacturers (OEMs) might not have customized yet. OEM drivers are handpicked and include customized features and solutions to platform-specific needs. Installing this Intel generic graphics driver will overwrite your handpicked OEM graphics driver.
Are there any pending Windows updates, particularly the 25H2 version? If so, have you tried updating to that version?
Have you tested whether the error occurs in Safe Mode with minimal drivers?
Are there any error messages in Device Manager, especially under Display Adapters? If yes, please share a screenshot.

Once I have this information, I’ll be better equipped to assist you further.

In addition, this is an OEM device, so we will try to assist you with general troubleshooting steps. However, if the issue persists, you will have to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

Best regards,

Randy T.

Intel Customer Support Technician

Ondra · ‎10-20-2025

Hi,

Please generate and share the SSU (System Support Utility) log so I can review your system configuration.

SSU attached

When did the issue first occur?

Immediately after installing graphic drivers into a clean installation of windows

Have you made any recent software or hardware changes prior to the issue appearing?

No clean installation

When you mentioned a clean installation, did you use DDU (Display Driver Uninstaller) before installing or testing different driver versions?

Yes

Does the issue persist when using the OEM driver

I tried two drivers

32.0.101.6629 - Its OEM

32.0.101.8136 - Its yours last relased

Both with same error

Are there any pending Windows updates, particularly the 25H2 version?

Yes I can install this update, but its not possible becuase I am programmer and i cannot afford to have developer programs not working

Have you tested whether the error occurs in Safe Mode with minimal drivers?

Yes, with Microsoft generic driver everything works fine

Are there any error messages in Device Manager, especially under Display Adapters? If yes, please share a screenshot.

No, all devices works fine.

I searched the internet for a while and its seems to be an error in your drivers

https://community.intel.com/t5/Intel-ARC-Graphics/Display-External-Module-Keeps-Reporting-Error-on-Intel-Core/td-p/1703202

https://community.intel.com/t5/Graphics/Intel-Gfx-Display-External-error/m-p/1722403

RandyT_Intel · ‎10-20-2025

Hi @Ondra,

Thank you for the detailed troubleshooting and SSU report. Your testing clearly shows this is a driver-level issue with Intel's display external module, as the problem persists with both OEM and Intel drivers but works fine with Microsoft's generic driver.

Given that this appears to be a widespread driver issue (confirmed by the community links you shared), I need to coordinate this internally for further investigation.

Thank you for your patience as we resolve this issue.

Best regards,

Randy T.

Intel Customer Support Technician

RandyT_Intel · ‎10-20-2025

Hi @Ondra,

Here's the update, since the issue started after updating the Intel driver and that you've already performed a clean reinstallation using DDU.

To help further isolate the root cause, could you please check if the issue still persists after disabling the integrated GPU (iGPU) in your system BIOS or UEFI settings? This step will help us determine whether the problem is specifically related to the iGPU or if other components might be contributing to the behavior.

Please let us know the results after testing with the iGPU disabled.

Best regards,

Randy T.

Intel Customer Support Technician

Ondra · ‎10-21-2025

Hi,

with disabled Intel graphic everything is ok. NVidia graphis works fine.

RandyT_Intel · ‎10-21-2025

Hi @Ondra,

Thank you for sharing your findings. Based on your observation that the system operates normally with the Intel graphics disabled and functions well with the NVIDIA graphics, I will coordinate internally to further review and investigate these results. We’ll assess the implications and determine the next steps accordingly.

Best regards,

Randy T.

Intel Customer Support Technician

RandyT_Intel · ‎10-21-2025

Hi @Ondra,

The issue is related to Intel’s integrated GPU (iGPU). For systems operating in Hybrid mode, we recommend using the OEM-provided graphics driver, as it is specifically tailored to your device’s configuration and may offer better compatibility than Intel’s generic drivers.

However, since the issue persists even with the OEM driver, this appears to be a driver customization concern. Intel’s drivers are designed to be broadly compatible across many systems, but they may not address specific hardware configurations or optimizations implemented by your device manufacturer.

In this case, we suggest reaching out to Acer directly for further assistance. They are best equipped to provide support for system-specific driver issues and may offer a customized solution that resolves the problem.

Best regards,

Randy T.

Intel Customer Support Technician