Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
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Intel Graphics Chip broken, use dedicated GPU?

GRobe13
Beginner
595 Views

Hello! I think that my iGPU stopped working correctly. I have a MSI GE72MVR laptop. When it boots into windows the image is messed up.

Disabled the driver from device manager and now I can boot into windows but my dedicated GPU isn't recognized in any way, I have to mention that if plugged to external monitor dedicated GPU is working just fine, temps around 70c CPU, 80c GPU in stress test.

 

I managed to boot in with integrated graphics enabled on the external monitor without crashing, it's a bit laggy but I can get around settings.

My question is.. Is there any way that I could leave the Intel GPU enabled and tweak settings in a way that my dedicated GPU runs everything? I've tried to enable "High performance Nvidia processor" from settings and setting iGPU power settings to maximum performance but no luck.

If anyone could help me it would be much appreciated, thank you!

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5 Replies
AlHill
Super User
343 Views

What you need to do is contact MSI for support, as they are solely responsible for your support and warranty. The reality is that you have a hardware problem, and MSI is your only path to correction.

 

Doc

 

GRobe13
Beginner
343 Views

I don't have a warranty anymore for the laptop, isn't there anything that I could try software related?

AlHill
Super User
343 Views

You have a hardware failure. Software will not fix failed hardware.

 

Since you have no warranty, you might want to get yourself a new(er) laptop.

 

Doc

 

AlHill
Super User
343 Views

Also, the intel graphics are integrated with the processor. There is no "broken" graphics chip.

 

Doc

 

sshai17
Beginner
343 Views

Thank you for the information...!!!

Aryansoftware

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