Intel Graphics Command Centre not saving colour settings

[Avon1981]

Over the past few week, my colour settings are not saving within the Command Centre. They keep reverting to the default value when my laptop is restarted.

I have tried uninstalling the Command Centre and Graphics Driver, and then reinstalling them, but it does not appear to fix the issue.

I am running an Asus Expertbook Laptop with Windows 11. 

I suffer with migraine headaches so I have my laptop switched to quite low contrast/brightness settings. This is causing all sorts of issues currently having to constantly reset the colours.

I have not had any issues until recently so unsure why the Command Centre is now not saving my settings.

Any idea's how I can fix this?

[IsaacQ_Intel]

Hello @Avon1981

Thank you for posting on the Intel️® communities. I sincerely regret that this has happened to you. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

IGCC Report: Follow these steps to generate an Intel® Graphics Driver report for the Intel® Graphics Control Panel or the Intel® Graphics Command Center. Report for Intel® Graphics Drivers.

SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[Avon1981]

This is the Intel Command report:

Report Date: Monday, 04 December 2023
Report Time [hh:mm:ss]: 06:03:40 PM
Operating System: Microsoft Windows 11 Home 10.0.22631
IGCC Version: 1.100.5237.0
Language: en-GB
Physical Memory: 23.7 GB
Current Resolution: 1920x1080

Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz
Processor Speed: 2803 MHz
GFX Driver Name: Intel® Iris® Xᵉ Graphics
Shader Version: 5.1
OpenCL* Version: 3.0
* Microsoft DirectX* *
Runtime Version: 12
Hardware-Supported Version: 12
Vendor ID: 8086
Device ID: 9A49
Device Revision: 01
GFX Driver Version: 31.0.101.1999
Dedicated RAM: 128 MB
Shared RAM: 12 GB
Max Supported Displays: 4
GFX Vulcan: 1.3.212
GFX GOP: 17.0.1045

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Digital Display 1 *

Display Name: Built-In Display
Display Type: Digital
Serial Number: -
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: DisplayPort

Maximum Image Size
Horizontal - 13.39 inches
Vertical - 7.48 inches

Supported Modes
1920 x 1080 (60p Hz)

Power Management Support
-

Raw EDID:
00 FF FF FF FF FF FF 00 09 E5 CC 09 00 00 00 00
10 1F 01 04 A5 22 13 78 03 00 F5 97 5E 5B 93 29
1F 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
01 01 01 01 01 01 99 3B 80 10 71 38 50 40 30 20
36 00 58 C2 10 00 00 1A 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 FE 00 42
4F 45 20 43 51 0A 20 20 20 20 20 20 00 00 00 FE
00 4E 56 31 35 36 46 48 4D 2D 4E 34 53 0A 00 08

* Other names and brands are the property of their respective owners.

[Avon1981]

And this is the System Scan File attached 🙂

[IsaacQ_Intel]

Hello @Avon1981

Thank you for the information provided. I will proceed to check the issue internally and post back soon with more details.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello @Avon1981

Thank you for being so patient.

Please try the steps on the article - The Color of the Screen Changes After the Computer Restarts:

Resolution

1.  Select the Start button, then enter settings. Select Settings > System > Display.

2.  Click Windows HD Color setting

3.  Turn on Play HDR games and apps.

If the phenomenon does not improve, it may be a problem with the manufacturer's firmware, and it is recommended to contact the manufacturer.

On Asus Zenbook UX481FLY_UX481FL machines:

• Open services.msc
• Look for the Asus Optimization service
• Disable and Stop running the service
• Restart the PC

Even though it is not the same model, it is the same manufacturer, which could help.

Also, please check if you have any other default app from ASUS that can handle the colors or screen, so you can try to disable it and test.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[Avon1981]

Hi there. I tried all the above but nothing worked sorry. 

It's like whatever I set my levels to, they keep reverting back to "30" as per the screenshot after restarting.

Do you have any other idea's? If not then I'll contact Asus and see if they can assist.

Thank you.

[IsaacQ_Intel]

Hello @Avon1981

Thank you for your response.

After reviewing the available information, we regret to inform you that we are unable to offer additional troubleshooting assistance for the issue at hand. As per your suggestion, we advise reaching out to Asus for further support, as they are better equipped to provide a precise solution to your problem.

Given that this matter falls within the purview of Asus, we will now proceed to close this thread. Please be aware that Intel will no longer actively monitor this conversation. 

Best regards,

Isaac Q. 

Intel Customer Support Technician