Intel Graphics Control Panel cannot change scaling to Maintain Display Scaling

pepsigoat · ‎11-03-2025

Hello,

I am currently using the ASUS TUF FX506LH-HN004 model.

Yesterday, I wanted to play a game in full-screen mode (using GPU scaling), so I temporarily lowered the resolution and changed the scaling option to “Scale Full Screen” in the Intel Graphics Control Center. However, I found it very inconvenient, and today I tried to change it back to “Maintain Display Scaling”, but an error message appears, and I cannot change it.

I also tried uninstalling the software from Device Manager and installing the latest driver using Intel Assistant, but the issue persists.

How can I resolve this problem?

RandyT_Intel · ‎11-04-2025

Hi @pepsigoat,

Thank you for posting in the community. To help us investigate the issue further, please provide the following details:

Please provide the SSU log report and share it here so I can review your system's configuration.
Have you tried reverting the resolution first before switching back to “Maintain Display Scaling”? This step can help isolate whether the issue is related to resolution changes or scaling settings.
What was the original resolution and refresh rate, and what are the current values after lowering them? Please specify both the initial and adjusted settings.
Could you share a screenshot of the exact error message you encountered? This will help us better understand the issue and provide more accurate guidance.
Are you using an extended or external monitor? If yes, please include the make and model of the monitor, as well as the type and version of the cable you’re using (e.g., HDMI 2.0, DisplayPort 1.4, etc.).

Please note that this is an OEM device, so we will try to assist you with general troubleshooting steps. However, if the issue persists, you will have to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

I look forward to your response and am committed to resolving your issue promptly.

Best regards,

Randy T.

Intel Customer Support Technician

pepsigoat · ‎11-07-2025

Hi Randy,

Thank you for your reply.

I’ve attached the SSU log file and a screenshot of the error message as requested.
Here’s a detailed description of what happened:

My laptop model is ASUS TUF FX506LH-HN004.
Originally, I was using a 1920×1080 resolution.
While playing a game, I wanted to try full-screen mode instead of the usual 4:3 aspect ratio.
So, I lowered the resolution to 1280×720 and selected Scale Full Screen in the Intel Graphics Control Center.

After that, I changed the resolution back to 1920×1080, but the text appeared too small,
so I set it to 1360×768 instead.
When I launched the game again, I confirmed that it was displayed in full-screen mode.

While playing, I decided to return to the 4:3 aspect ratio.
To do that, I exited the game, changed the resolution back to 1920×1080,
and opened the Intel Graphics Control Center to select Maintain Display Scaling.
At this resolution, only that single option (Maintain Display Scaling) was available and already selected.

However, after launching the game again, it remained in full-screen mode and did not switch back to the 4:3 aspect ratio.

Then, I changed the resolution once more to 1360×768,
and when I tried switching from Scale Full Screen” to “Maintain Display Scaling,
an error message appeared saying that the change could not be applied and to try again.

I am only using the built-in laptop display, not an external monitor.
I also reinstalled the Intel Graphics driver using both Device Manager and the Intel Driver & Support Assistant,
but the issue persists.
All display refresh rates were set to 144 Hz.

The screenshot shows a message that means An error has occurred. Please try again.
I’m sorry that I couldn’t capture it in English.
I look forward to your further guidance.

RandyT_Intel · ‎11-09-2025

Hi @pepsigoat,

Please perform a clean installation of the graphics driver by following this article and use the graphics driver provided by your laptop manufacturer. You can obtain the latest version by visiting their website and entering your laptop model. After completing this, please let me know if the issue persists.

Please note, we supply generic versions of graphics drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you check first with your computer manufacturer and use the driver software provided by them.

Additionally, try reinstalling the Intel Graphics Command Center and download the beta software from their official source, which is the Microsoft Store.

Best regards,

Randy T.

Intel Customer Support Technician

RandyT_Intel · ‎11-10-2025

Hi @pepsigoat,

Have you had a chance to try the troubleshooting steps I provided? Please let me know if there have been any changes or improvements so I can determine the next best course of action.

Looking forward to your update.

Best regards,

Randy T.

Intel Customer Support Technician

pepsigoat · ‎11-12-2025

Hi Randy,

Thank you for your response and for taking the time to help.

Here’s exactly what I did step by step:

I noticed that the Intel Driver & Support Assistant showed a new graphics driver update.
I downloaded and installed the new driver using the Intel Installer, making sure to check the “Clean installation” option so that the previous driver would be removed automatically.
After the installation was complete, I uninstalled the Intel Graphics Command Center (regular version) from my system.
Then, I went to the Microsoft Store and installed the Intel Graphics Command Center (Beta version).
When I opened the Beta app, the Scaling option was set to Stretched by default.
I tried changing it to Maintain Display Scaling.
A confirmation message appeared asking whether I wanted to apply the change, with two buttons — Keep and Revert.
However, no matter which button I pressed, the scaling setting stayed on Stretched and did not actually change.
To test further, I uninstalled the Beta version and reinstalled the regular Intel Graphics Command Center, then tried changing the scaling option again.
But this time, I encountered the same error message I attached in my previous post (“An error has occurred. Please try again.”).

I understand the second method you suggested, but it would be difficult for me to perform that process repeatedly.
In my case, I need to switch between 4:3 and full-screen scaling multiple times for testing purposes, and doing a DDU clean uninstall and reinstall each time would be too time-consuming and impractical.

Thank you again for your kind and detailed support.

RandyT_Intel · ‎11-12-2025

Hi @pepsigoat,

Just to clarify: Initially, you were using the Intel® Graphics Control Panel, correct? Then, for isolation purposes, you followed my recommendation to switch to the Intel Graphics Command Center. You uninstalled the regular version and installed the beta version, but you're still encountering the same error message?

You also tried reverting to the regular version of the Command Center, but the issue persists, confirming that the error occurs across both versions.

Here’s another recommendation: Although DDU (Display Driver Uninstaller) is highly recommended, especially since you’ve already tried Intel generic drivers since the issue began, I suggest you also try installing the graphics driver provided by your laptop manufacturer, along with any recommended software specific to your laptop model. I’ll provide the link and a screenshot of what I found.

ASUS OEM graphics driver and IGCC: FX506LH - Support

Once you’ve installed the customized driver and software, please let me know if the issue still persists.

Additionally, it may be worth contacting ASUS support to confirm whether DDU can be safely performed on your unit. Some models have restrictions, and based on my experience, using DDU can trigger a BitLocker prompt, which may prevent us from completing the process.

Best regards,

Randy T.

Intel Customer Support Technician

RandyT_Intel · ‎11-13-2025

Hi @pepsigoat,

Have you had a chance to try the troubleshooting steps I provided? Please let me know if there have been any changes or improvements so I can determine the next best course of action.

Looking forward to your update.

Best regards,

Randy T.

Intel Customer Support Technician

pepsigoat · ‎11-14-2025

Hello Randy,

I reinstalled the Intel Graphics Driver and Intel Graphics Control Panel from the ASUS support site as you suggested, but unfortunately the same issue still persists.

To be honest, I don’t have sufficient technical knowledge when it comes to computers. I’ve been avoiding using DDU because if something goes wrong, I’m not confident that I’ll be able to fix it on my own.

I really tried many things, both for myself and in hopes that my case could help other users who might encounter the same issue. However, it seems that using DDU might be the only remaining method to attempt in order to enable the “Maintain Display Scaling” option.

I’ve spent many hours over the past few days trying different solutions and translating information, and it has been a difficult time. I don’t intend to try any further methods.

I also feel guilty for taking so much of your time and effort when none of this was your fault.
Thank you very much for your patience, your kindness, and all the help you have given me. I truly appreciate it, and I'm sorry for any trouble I may have caused.

RandyT_Intel · ‎11-16-2025

Hi @pepsigoat,

Allow me some time to investigate and look into the issue further. I will post an update here once I have more information and have completed my analysis. Thank you for your patience.

Best regards,

Randy T.

Intel Customer Support Technician

RandyT_Intel · ‎11-19-2025

Hi @pepsigoat,

Thank you for your patience during our investigation. I have identified an additional factor that may be contributing to your system behavior and require your assistance for further isolation.

Your system configuration includes an NVIDIA GPU, which may be overriding Intel Graphics Command Center (IGCC) settings and affecting system behavior.

Required Testing and Verification:

Please confirm if you are currently running NVIDIA Control Panel or any other NVIDIA software that might be overriding your Intel Graphics Command Center (IGCC) settings.

Since most applications default to using the discrete GPU, please verify if this behavior is occurring on your system as expected.

Please navigate to Windows Settings → Display Settings → Graphics and verify:

Which GPU (GTX or Intel UHD) is set as default for applications
Current GPU assignment for specific applications

Please confirm whether your current display output is being driven by:

Intel GPU, or
NVIDIA GPU

After completing the above steps:

Open NVIDIA Control Panel
Adjust relevant display options (such as scaling) to meet your requirements

Please complete these verification steps and report your findings. This information will help us determine if GPU switching or software conflicts are contributing to the reported system behavior.

Your cooperation in this additional testing phase is essential for proper issue isolation and resolution.

Best regards,

Randy T.

Intel Customer Support Technician

RandyT_Intel · ‎11-20-2025

Hi @pepsigoat,

Have you had a chance to try the troubleshooting steps I provided? Please let me know if there have been any changes or improvements so I can determine the next best course of action.

Looking forward to your update.

Best regards,

Randy T.

Intel Customer Support Technician

RandyT_Intel · ‎11-25-2025

Hi @pepsigoat,

Since I haven't heard back from you, I will be closing this thread.

If you need further assistance, please submit a new thread or post a new issue in our community.

Thank you.

Best regards,

Randy T.

Intel Customer Support Technician