Intel® Graphics Driver 31.0.101.2128 Download error for Dell

[Maskzdr123]

My OEM is from Dell and my PC is a desktop, my CPU is an Intel Pentium Gold G5420, but the driver assistant recommends me the version of a new driver which is Intel® Graphics Driver 31.0.101.2128 but when it runs it extracts the driver download and flashes the installation screen and checks for drivers again within the driver assistant

[AlfredoS_Intel]

Hi Maskzdr123,

Thank you for posting in Intel Communities.

I have several recommendations that I can provide you; however, to ensure that I can filter it to most viable suggestions, kindly provide the following information:

1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

2. Were you able to properly install graphics driver using the Intel Driver and Support Assistant before?

We will be waiting for your response.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Maskzdr123,

I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Maskzdr123, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician