- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Most recent Intel Graphics Driver not working.
Screen repeatedly goes black, before eventually blue screening (VIDEO_TDR_FAILURE What failed: igdkmd64.sys)
Device "works" (by works, I mean it doesn't blackout and die after a few seconds) when I disable Intel HD Graphics card via the display section in device manager.
I've tried updating driver through device manager but it's says that it's already up to date. I then tried to install the driver via Dell website and I when installing I get a pop up saying it's incompatible with my operating system (weird as this is the one I'm advised to download when inputting my Service Tag, driver: Intel-UHD-Graphics-Driver_HG22T_WIN_27.20.100.8935_A03.EXE)
Anyway we've tried everything, even completely wiped/reinstalled my windows 10 and no luck
Any ideas? Device not old and is now completely unusable with this issue?
Cheers
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).
Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
System test text file attached!
I should mention that the only way I can run this test is by disabling the "Intel(R) UHD Graphics Driver" via "Device Manager > Display Adaptors" (otherwise the laptop BSOD's within a few minutes of running)
Not sure if that makes a difference to the test or not?
Cheers
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have a similar problem. Are there any developments with this topic?

- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page