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Intel Graphics Driver Installer throwing exception on Windows 11

SweenWolf
Beginner
1,600 Views

Hi,

igfx installer is thowing exception while updating the graphics driver (I updated the drivers manually from Device Manager)

I tried the installer on my older machine and the installer is not crashing. I searched the issue on the Internet but was not able to find any info that can solve my problem.

I have so many stuff on the machine and do not want to reinstall the Windows.

 

err_snap.png

A installation video is attached below.

I've tried installation from a different user, I disabled UAC, but the result is same.

GPU - Intel UHD Graphics 630

OS - Windows 11 Pro

other information is available in SSU report.

Thanks. 

0 Kudos
14 Replies
Alberto_R_Intel
Moderator
1,571 Views

SweenWolf, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this topic, we just wanted to confirm a few details about your system:

Is this a new computer?

When did you purchase it?

Is there any particular reason why you needed to update the graphics driver?

Were you able to update the graphics driver successfully on this same machine before?

Did you make any recent hardware/software changes besides the driver update that might cause this problem?

Does the problem happen at home or in the work environment?


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



SweenWolf
Beginner
1,566 Views

Hi Albert,

 

Its not a new computer but its not old either.

I purchased the laptop in November 2020,

I like to keep my apps and driver up to date and there's no reason not to.

I was updated my graphics drivers many times on this machine, On windows 10 everthing was fine, on Windows 11 everthing was fine until few months ago. Now I have to update the graphics drivers manually and they are installing just fine. Only the installer is crashing.

Hardware wise there are no recent changes, Software wise I have a ton of things installed on this machine (Mostly work stuff), and my games are on 4TB External Drive.

I use this machine for Work so i cannot just perform a clean installation, I can update the drivers manually but it would be better if theres a solution for it. Intel Driver and support assistant shows a driver update available but cannot install the drivers because of installer issue. i was not able to find any relevant information about this topic on internet also.

 

Thanks.

 

 

Alberto_R_Intel
Moderator
1,552 Views

Hi SweenWolf, Thank you very much for providing that information.


According to the information showing in the SSU document, the graphics driver currently installed on your computer is version 30.0.101.1340 which is provided by Intel®:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?


Just to let you know, the Intel® graphics drivers are generic, meaning they might or might not work with your specific system. Based on that, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked at Lenovo's website, and actually, it seems to be that Windows* 11 is not validated yet as a supported operating system for your laptop. They do not offer a graphics driver for that OS.

https://pcsupport.lenovo.com/cr/en/products/laptops-and-netbooks/ideapad-l-series-laptop/l340-15irh-...

 

The latest graphics driver provided by them is version 27.20.100.8729 for Windows* 10. That is the proper driver for your computer, tested and validated by Lenovo. You mentioned, "I use this machine for Work so i cannot just perform a clean installation", but in this case, we recommend to try a clean installation of that driver, using Windows* 10, for the optimal functionality of the machine, following the instructions in the links below:

https://pcsupport.lenovo.com/cr/en/products/laptops-and-netbooks/ideapad-l-series-laptop/l340-15irh-...

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


If the option to re-install Windows* 10 is not available for you, then we advise to get in contact directly with Lenovo support, first, to confirm the latest BIOS version is currently installed, and then also to report this case, to confirm if Windows* 11 was validated by them as supported, if they have a graphics driver to install under that configuration, to check if they have a fix for this scenario, if they can replicate the issue using the same exact computer model that you are working with and for further assistance on this matter since the proper graphics driver for your machine should be provided by them:

https://support.lenovo.com/us/en


Regards,

Albert R.


Intel Customer Support Technician

 


SweenWolf
Beginner
1,541 Views

I think you misunderstood me, I DO NOT have any problems with the Display Drivers, I can install them just fine (manually).

I got the Driver Updates via "Intel® Driver & Support Assistant", after downloading the update the "Installer" itself crashed, its not telling me if my device is compatible is not (which i know is compatible with this driver), I am not installing any drivers that are in "BETA" phase.

I am having issues with Automatic installs of the drivers which are caused by the Installer which is throwing an ArgumentOutOfRangeException from a Function named "AccessMasksFromRights(params)", I just want to figure out whats causing this issue, I am also a developer and thats why i know it has something to do with something on my OS and not a hardware issue.

Thanks anyway. 

Alberto_R_Intel
Moderator
1,526 Views

SweenWolf, Thank you very much for clarifying those details.


For testing purposes, and just to confirm, did you try using the tool with a different browser? Intel® DSA only works with Chrome, Firefox and Edge.

Then, you can also try to clear the browser cache, try rescanning the Intel® DSA tool again and confirm if the problem with the driver's installer persists after that.


If the problem continues, and even though the installer provided might be the same, run the Intel® Driver & Support Assistant Uninstaller version 21.7.50.3:

https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.ht...


Restart and install the latest Intel® Driver & Support Assistant tool version 21.7.50.3:

https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html?wapkw=int...


If the issue remains, in order for us to do further research on this matter and verify what might be the source of the problem with the driver installer supplied by the tool, please provide the latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log


And also the latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck "Hide System Files" to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files


Regards,

Albert R.


Intel Customer Support Technician


daviangel
Novice
1,510 Views

Wow thanks didn't even know there was an Intel driver uninstaller could've used that few days ago used DDU instead 😂

SweenWolf
Beginner
1,512 Views

Hi again,

I've attached DSA Uninstaller Logs and Attached Contents of DSA folder in the zip in attachment, I've also attached log for Graphics Driver Installer.

Thanks.

Alberto_R_Intel
Moderator
1,505 Views

Hi SweenWolf, Thank you very much for providing the files.


We will do further research on this matter, as soon as I get any updates I will post all the details on this thread.



daviangel, Thank you for posting in the Intel® Communities Support.


We are glad to know the previous information was useful for you.


Regards,

Albert R.


Intel Customer Support Technician


n_scott_pearson
Super User Retired Employee
1,491 Views

That uninstaller is only for the Intel Driver & Support Assistant itself; it is not for any of the Intel driver packages. 

...S

Alberto_R_Intel
Moderator
1,476 Views

Hello SweenWolf, I Just received an update on this matter.


Just to let you know, there is a newer version of Intel® DSA just released. Please run the uninstaller, version 22.1.8.8:

https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.ht...


The install the latest Intel® DSA version, 22.1.8.8:

https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html?wapkw=int...


If the issue persists, please provide all the folders once again with the updated information:


Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


The latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log


And also the latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck "Hide System Files" to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files


Regards,

Albert R.


Intel Customer Support Technician



SweenWolf
Beginner
1,434 Views

Getting same error, I uninstalled the driver and Windows Update installed the latest on its own.

Just the intsaller is crashing.

 

Sorry for late reply.

Alberto_R_Intel
Moderator
1,415 Views

SweenWolf, No problem, thank you very much for letting us know those results.


We are sorry to hear the issue persists after trying the troubleshooting steps provided previously. We will continue with our research on this matter, as soon as I get any updates I will post all the details on this thread.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
1,363 Views

Hello SweenWolf, I just received an update on this matter.


After reviewing this case, we just wanted to let you know, that this computer is currently using hybrid graphics, it has an NVIDIA GeForce GTX 1650 and Intel® UHD Graphics 630, Intel's generic graphics drivers from the Intel® website do not work on some computers that support Switchable Graphics. It depends on your computer's hardware configuration, last question on the link below:

https://www.intel.com/content/www/us/en/support/articles/000005669.html

 

If you encounter problems using the generic driver, Intel® recommends reinstalling the latest validated driver provided by the computer manufacturer for your system. In this case, it will be needed to check with OEM (Original Equipment Manufacturer) for Windows* 11 drivers or check if Windows* 10 is not showing this issue with OEM drivers.

 

Additionally, since the same installer is operating on an older machine and does not have the issue, this means the installer is working fine and this could point to Operating System issues, SSU reports Device\Harddisk4\DR9, has a bad block several times on this system.

 

The best recommendation from our side will be to report this scenario to Lenovo directly as the platform is functioning with a hybrid graphics configuration and it should work fine when installing the drivers provided by them, also to confirm if Windows* 11 is supported by the machine and for further assistance on this matter:

https://support.lenovo.com/us/en


Regards,

Albert R.


Intel Customer Support Technician


SweenWolf
Beginner
1,022 Views

Hi, 

I'm here to inform you I was able to fix the problem with the Installer, Just deleted "Intel" related folders from "ProgramData" and "AppData", I don't know what changed the access rules in the first place.

Screenshot (515).png

 

BTW, I know some OEMs have to create custom drivers to make the configurations work, but if the Drivers are working fine then its not an issue with the drivers, An installer is a wizard and its job is to automatically do stuff that we have to do manually. Driver crash can mean system incompatibility but Installer crash can mean anything.

 

Thanks for your precious time to help me out.

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