Intel Graphics Driver Keeps Reverting to Old Version on ASUS VivoBook X515EA

[KEN1507]

Dear Intel Support Team,

I hope you are doing well. I am writing to report an issue regarding the Intel graphics driver on my laptop (ASUS VivoBook X515EA).

Even though I have manually updated to newer driver versions such as 101.7076 (09/12/2025) and 101.6987 (07/29/2025), my system always automatically rolls back to an older version dated 06/13/2023. This downgrade happens repeatedly and causes inconvenience and frustration, as I prefer to keep my system up to date for performance and stability reasons.

I have tried disabling automatic updates, but the driver still reverts to the old version. I kindly request your assistance in resolving this issue or providing guidance on how to permanently prevent the driver from rolling back.

Thank you for your support. I look forward to your response.

Sincerely,
Bách

[Mike_Intel]

Hello KEN1507,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. What is the model of the Graphics controller?
2. What is the model of your processor?
3. What triggers the downgrade? Is it a Windows update?
4. For me to review the hardware and the drivers installed, please help generate the SSU logs of your system. Kindly refer to the link below for the steps.

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello KEN1507,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello KEN1507,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician