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Intel® Graphics Driver for Windows* [15.40] install failed

Henknan
Beginner
6,161 Views

Acer Aspire TC-705.

Update fail.

Intel® Graphics Driver for Windows* [15.40] install failed.

Kind regards,

Henknan

 

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15 Replies
AlHill
Super User
6,159 Views

So we can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Henknan
Beginner
6,140 Views

content

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cbarbas
Beginner
5,924 Views

Hi,

 

I am having the same problem, thanks.

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mumbo
Beginner
5,903 Views

I am also having the same problem.

Detailed Report Last scan: 8/20/2020 11:49 AM Computer MSI MS-7850 System Manufacturer MSI System Model MS-7850 System Type Desktop Motherboard Manufacturer MSI Motherboard Product H97 PC Mate(MS-7850) Version 1.0 BIOS Version BIOS Date: 02/16/16 14:45:21 Ver: V5.9B0 Date 2/16/2016 SMBIOS Version 2.8 Operating System Microsoft Windows 10 Pro (64-bit) Version 2004 OS Build 10.0.19041 Build Branch vb_release Locale English (United Kingdom) Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 .NET Framework Versions 2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 4.0.0.0, 4.8.04084 Installed Internet Browsers Mozilla Firefox, Google Chrome, Microsoft Edge Processor Intel® Core™ i7-4790K CPU @ 4.00GHz Device Details Manufacturer GenuineIntel Description Intel64 Family 6 Model 60 Stepping 3 Architecture x64 # of Cores 4 # of Threads 8 Processor Base Frequency 4001 MHz Current Voltage 1.8 Level 2 Cache 1024 Kb Level 3 Cache 8192 Kb Processor Id 0x306C3 Revision 15363 Availability Running at full power Chipset Intel® 9 Series Chipset Family Device Details Graphics Intel® HD Graphics 4600 Device Details Adapter Compatibility Intel Corporation Video Processor Intel® HD Graphics Family Resolution 1920 x 1200 Bits Per Pixel 32 Number of Colors 4294967296 Refresh Rate - Current 60 Hz Refresh Rate - Maximum 75 Hz Refresh Rate - Minimum 50 Hz Provider Intel Corporation Version 20.19.15.5126 Date 1/21/2020 Adapter DAC Type Internal Adapter RAM 1.00 GB Availability Running at full power Status This device is working properly. Location PCI bus 0, device 2, function 0 Device Id PCI\VEN_8086&DEV_0412&SUBSYS_78501462&REV_06\3&11583659&0&10 Audio Realtek High Definition Audio Device Details Provider Realtek Semiconductor Corp. Name RTKVHD64.sys Version 6.0.1.7801 Date 4/19/2016 Device Id HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1462D850&REV_1003\4&2854DA97&0&0001 USB Audio Device Device Details Provider Microsoft Name USBAUDIO.sys Version 10.0.19041.388 Date 7/7/2020 Device Id USB\VID_12D1&PID_4321&MI_02\6&34BBB27&0&0002 Networking and I/O Realtek PCIe GBE Family Controller Device Details Manufacturer Realtek Availability Running at full power Status This device is working properly. Installed True MAC Address D8:CB:8A:37:F4:2F Service Name rt640x64 Provider Realtek Version 10.6.1001.2015 Date 10/1/2015 Device Id PCI\VEN_10EC&DEV_8168&SUBSYS_78501462&REV_0C\4&30B2F36E&0&00E5 Revision 0C Memory 16 GB Device Details Physical Memory - Total 16 GB Physical Memory - Available 11.44 GB Virtual Memory - Total 31.92 GB Virtual Memory - Available 27.49 GB Page File C:\pagefile.sys Page File Space 16.00 GB Storage KINGSTON SV300S37A240G Device Details Capacity 223.57 GB Version 600ABBF0 Serial Number 50026B7251137625 Partitions 3 Provider Microsoft Version 10.0.19041.1 Date 6/21/2006 Device Id SCSI\DISK&VEN_&PROD_KINGSTON_SV300S3\4&C0FD5B&0&010000 C: File System NTFS Compressed False Capacity 222.97 GB Free Space 108.44 GB WDC WD20EZRX-22D8PB0 Device Details Capacity 1863.01 GB Version 80.00A80 Serial Number WD-WCC4M4ZD3HLE Partitions 1 Provider Microsoft Version 10.0.19041.1 Date 6/21/2006 Device Id SCSI\DISK&VEN_WDC&PROD_WD20EZRX-22D8PB0\4&C0FD5B&0&000000 E: File System NTFS Compressed False Capacity 1863.01 GB Free Space 1767.95 GB TOSHIBA MK2552GSX USB Device Device Details Capacity 232.88 GB Serial Number 152D20329000 Partitions 1 Provider Microsoft Version 10.0.19041.1 Date 6/21/2006 Device Id USBSTOR\DISK&VEN_TOSHIBA&PROD_MK2552GSX&REV_\030000003533&0 F: File System NTFS Compressed False Capacity 232.88 GB Free Space 130.63 GB

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Henknan
Beginner
6,151 Views

Intel® Graphics Driver for Windows* [15.40] install failed

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AlHill
Super User
6,145 Views

Yes, but we need more information.  Do the download as I asked and attach the results.

 

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im03th
Beginner
5,872 Views

I am having the same problem

 

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Sn3Modeler
Beginner
5,855 Views

Same problem! Went through all the recommended protocols but the problem persists so it would appear to be a systemic issue..."Hello, Intel??" Also When I attempted to submit this through the website, i received the following message: "servicerequestmgmt.intel.com’s server IP address could not be found."

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RonaldM_Intel
Moderator
5,777 Views

Hello everyone,

This issue was already isolated and a new set of installers has been uploaded to downloadcenter.intel.com

Please try the installation again.

Thank you for taking the time to report this issue to us.

Best Regards,

Ronald M.

Sn3Modeler
Beginner
5,726 Views
Hi Ron...yep, that worked for me so thanks! 🙂 I guess that I tried about an hour too early this morning before the "fixed" drivers were uploaded.
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Henknan
Beginner
5,688 Views

Thank you very much, perfect.

Henknan

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mumbo
Beginner
5,667 Views
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mumbo
Beginner
5,660 Views

At last!

Installation wouldn't work via DSA but did install via Intel's download page.

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cbarbas
Beginner
5,647 Views

Hi everyone,

I have install it but manually, I have first delete the old installer from "C:\ProgramData\Intel\DSA\Downloads" but the "Intel Driver & Support Assistant" haven't found the new one, I have searched and found the new one at the Intel website and I have install it manually as I said without a problem.


Thanks for the support

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Henknan
Beginner
5,576 Views
111 Views

Thank you very much,  working perfect.

Henknan

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