Intel Graphics Software 32.0.101.7077

[Compuwin]

HP Elitebook 830 G8 Notebook PC keeps freezing everytime i install the:

Intel Graphics Software 32.0.101.7077

[JeanetteC_Intel]

Hello Compuwin,

Thank you for posting in Intel Communities.

To properly isolate the problem and provide an effective solution, I need to gather some additional information:

1. When did this freezing issue first start occurring?
2. What changes were made to your system prior to experiencing this problem?
3. Were you experiencing any graphics issues before installing driver 32.0.101.7077?
4. Where did you download this driver from? (Intel's website, HP Support, Windows Update, etc.)
5. What graphics driver version were you using previously?
6. What troubleshooting steps have you already tried?
7. Are you able to boot into Safe Mode after the freeze occurs?
8. Have you attempted to roll back to the previous driver version?
9. Please run Intel System Support Utility (SSU) and share the log file - this will help us analyze your system configuration for any contributing factors.

This information will help us identify the root cause and provide the most appropriate resolution.

Looking forward to your response.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Compuwin,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel Customer Support Technician

[Compuwin]

Dear JeanetteC

I am busy doing a final test, and then I will send the Info requested to you.

Look like there is a behaviour change when I connect an external screen via a C-type USB to HDMI converter, instead of directly to the laptop's HDMI port. Then the drivers work 100% fine; and the Laptop dont freeze; but the moment I plug out the external screen, the laptop freeze

Kind Regard

[JeanetteC_Intel]

Hello Compuwin,

Thank you for sharing this update. It's interesting that the system behaves differently depending on the connection method (USB-C converter vs. direct HDMI). This detail about the laptop freezing specifically when disconnecting the external display will be crucial for our analysis.

I'll wait to receive the details I mentioned previously. Please share them whenever it's convenient for you, and we'll proceed with further analysis once I have that information. 

Best regards,

JeanetteC.

Intel Customer Support Technician