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incompatible driver igdkmd64.sys

DMH681
Beginner
6,273 Views

Edition Windows 10 Home Windows 10 May 2021 Update (21H1) I'm trying to turn on  Core Isolation and I'm getting a message that says  igdkmd64.sys Incompatible and will not turn on.  Is there an update to this and where is it?

 

DMH681

0 Kudos
14 Replies
Alberto_R_Intel
Moderator
6,249 Views

Hello DMH681, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

The core isolation feature, was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...



Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


DMH681
Beginner
6,243 Views

sent email reply back to you with all requested info.. Thanks

Alberto_R_Intel
Moderator
6,221 Views

Hello DMH681, Thank you very much for your response.

 

Just to let you know, one of the purposes of the Intel® forums support is to make the cases visible as well as the solutions, so other peers that are watching the thread and might have the same problem will also have the solution to try it with their systems.

 

I did not receive your email, If you do not want to share that information publicly, I can always send you an email for you to provide the details in there, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

DMH681
Beginner
6,217 Views

@Alberto_R_Intel wrote:

Hello DMH681, Thank you very much for your response.

 

Just to let you know, one of the purposes of the Intel® forums support is to make the cases visible as well as the solutions, so other peers that are watching the thread and might have the same problem will also have the solution to try it with their systems.

 

I did not receive your email, If you do not want to share that information publicly, I can always send you an email for you to provide the details in there, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 


Hi Albert, 
Yes, if you could send me an email that I can reply to with the info you requested that would be great.  I'd be happy to share the solution in this forum/community if we find a fix...   

Thanks
DMH681

Alberto_R_Intel
Moderator
6,198 Views

Hi DMH681, Thank you very much for your response.


Sure, no problem at all, I just send you a private email with that same information, please verify your inbox.


Regards,

Albert R.


Intel Customer Support Technician


DMH681
Beginner
6,194 Views

Hi Albert,

 

I just replied to it with all the info attached from the SSU app.

DMH681
Beginner
6,152 Views

I found that file and it is old.  Is there not a newer version?

 

1 Screenshot 2021-07-04 162425.jpg

Alberto_R_Intel
Moderator
6,097 Views

Hi DMH681, Thank you very much for providing that information and the pictures.


just to let you know, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked in HP's website and the latest Intel® Graphics driver they have available is version 20.19.15.5058 Rev.A, please try a clean installation of that driver following the instructions in the links below:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-23-q100-all-in-one-desktop-pc...

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


If the problem persists after that, then we suggest to get in contact directly with HP to confirm if that is the proper driver for your system and also to check if there are Nvidia graphics drivers that need to be installed as well since they are listed on their webpage: 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-23-q100-all-in-one-desktop-pc-series-to...


Also, we advise to verify with them if the latest BIOS version is currently installed on your system or to gather the instructions o how to install it:

https://support.hp.com/us-en


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
6,050 Views

Hello DMH681, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


DMH681
Beginner
6,029 Views

@Alberto_R_Intel wrote:

Hello DMH681, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

Regards,

Albert R.

 

Intel Customer Support Technician



Hi Albert, 

 

I have gotten no where with this.  It looks like no one has updated drivers and are not going to update them at anytime.   Really makes no sense to me to have a security feature and not keep the drivers for it updated to use it, or at least update the bios.   

 

The links you provided did not have updates for the intel graphics on this system, but for newer and not the same as mine 4400.

Alberto_R_Intel
Moderator
6,010 Views

Hi DMH681, Thank you very much for letting us know those results.

 

We are sorry to hear the issue with the drivers persists. Keep in mind that the Intel® graphics drivers are generic, which means they might or might not work with your platform so, when using the Intel® drivers some features and functions advertised by HP will not work properly or will not work at all in your computer.

 

In this case then, the next thing to do will be to get in contact directly with HP to report the issue and request a new updated driver customized by them for your specific system, they should be able to provide further assistance on this matter, confirm if they will release a new driver for your device of if they already have one and if there is a newer BIOS version available for you to install:

https://support.hp.com/us-en

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

DMH681
Beginner
5,993 Views

Wow I just got off the phone with HP and they are wanting to charge me $50 per month just in order for me to get updated drivers so that I can use a feature they placed as an option in their BIOS settings.. Wow..   Unbelievable...   

n_scott_pearson
Super User Retired Employee
5,979 Views

Sadly, no surprise. These SCUM (HP and Dell both) are relentless. They run their support groups for profit. Imagine!

Dell is actually the worst. Their scam is to have you run this so-called exhaustive hardware test. Then, when (not if) the test finds nothing wrong, they say that it isn't their fault and them investigating any further will cost you money. Yea, right. Their test facility is a scam facilitator and nothing but.

You pay good money for support in your original expenditure and they still want to charge you additional money to actually give you support. If they can't get any additional money out of you, they blame it on Intel and dump you off here. Of course, if this is a system-level or laptop product, you don't even have a warranty from Intel. The processor, the chipset, the LAN and WLAN components, etc. are all covered by the warranty from the vendor, not Intel. Your warranty is exclusively from the vendor. Still, when they dump you here, Intel helps you out to the extend that they can, usually no questions asked (they do draw the line at discontinued products, however). Think about this though: when they sluff you off to Intel with your problem, you are represented by one voice. If HP or Dell come to Intel with a problem, on the other hand, they are representing many thousands of voices. Who's issue do you think gets priority? Not yours, that's for sure! Numbers talk. Bottom line, when the sluff you off, they are actually lowering the priority of your issue significantly!

People complain about Intel support. AFAIAC, Intel has the best support in the business (unfortunately, considering companies like HP and Dell, that isn't saying much). Most people who are complaining about Intel support are complaining because their problem is not fixed instantly. They have no concept of proper software development processes. They have no grasp of the time that is actually required for the full validation of a release. If their problem is one that is truly caused by a software/driver/firmware bug, then it is going to take literally months to be addressed. This is reality.

Off my soapbox now...

...S

 

DMH681
Beginner
5,975 Views

Yeah, and not only did they want to charge me, but they wanted me to give them full access to remotely take over my pc so they could remotely check/fix any problems it has...   Are ya seriously believing I'm going to hand over my pc... hahahahahaha.. oh yeah, I forgot, I was born yesterday... 

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