Intel Graphics Software Display Tab Keeps Showing Reconfiguration Message

[Royal_X]

The Display tab in the Intel Graphics Software app (version 25.36.1853.0, installed from the Microsoft Store) isn’t working properly. It keeps showing the message “Waiting for Windows to complete device reconfiguration...”. Because of this bug, I can’t even switch to other tabs.

Interestingly, when I switch to HDR mode (Win + Alt + B), the tab works properly - but as soon as I turn HDR off, the message shows up again.

The Intel® Graphics Driver 32.0.101.7076 for 11th–14th Gen Intel® Core™ Processor Graphics is installed, and there are no issues with the driver itself.

Win 11 64-bit 25H2

[KennethB_Intel]

Hello Royal_X,

Thank you for reaching out to the Intel Community Forum. I understand that the Display tab in the Intel Graphics Software app keeps showing the message “Waiting for Windows to complete device reconfiguration...” and only works properly when HDR mode is enabled. I would like to ask a few questions to better understand the issue and help you further:

• Have you tested with a different display or cable to check if the issue persists?
• Did this issue start after a recent Windows or driver update?
• Can you confirm if the issue occurs immediately after booting or only after certain actions?
• Have you tried resetting the graphics settings or clearing the app cache?
• Could you please provide us the SSU logs of your system? You can find instructions on How to get the Intel® System Support Utility Logs on Windows*

Please share the answers so I can continue assisting you. If possible, kindly provide a screenshot of the issue for reference.

Thank you.

Best regards,

Kenneth B.

Intel Customer Support Technician

[Royal_X]

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Have you tested with a different display or cable to check if the issue persists?

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I don’t have another monitor to test that theory - I’ve only got my laptop.

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Did this issue start after a recent Windows or driver update?

This issue most likely appeared after one of the recent Intel Graphics Software updates, though I can’t say exactly which one. Everything was fine a few months ago. Or it might have started after a driver update, but I’ve updated the graphics driver a couple of times since then and the problem hasn’t gone away. So I’m not really sure what’s causing it. I just didn’t reach out to the community right away, as I assumed the issue would be fixed after one of the next driver or IGS updates.

Can you confirm if the issue occurs immediately after booting or only after certain actions?

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It occurs immediately after booting.

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Have you tried resetting the graphics settings or clearing the app cache?

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I even completely reinstalled the driver. I also fully uninstalled Intel Graphics Software and then installed it again. I also tried installing Intel Graphics Software not from the Microsoft Store but from Intel’s official website (the version with auto-updates and Intel DSA integration), but the problem still hasn’t gone away.

[KennethB_Intel · Accepted solution]

Hello Royal_X,

I kindly suggest you try to reinstall the driver by using the Display Driver Uninstaller. Kindly see the instructions below:

1. Download Display Driver Uninstaller (DDU)< software and extract the file.
2. Open DDU ****.exe and run extract program.
3. Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
4. Go to the DDU extract path and double-click the Display Driver Uninstaller.exe to open DDU.
5. Click Close in the Options window.
6. Select device type to GPU and select device to INTEL.
7. Click Clean and restart or Clean and Shutdown depending on your needs
8. Wait the software to finish the process and auto reboot Windows to the normal mode or shutdown.

After the steps above, please perform a driver update to version 32.0.101.7076. Please let me know if the issue still persists after doing all the steps.

Best regards,

Kenneth B.

Intel Customer Support Technician

[Royal_X]

The issue seems to have been resolved. Thank you.

[RandyT_Intel]

Hello Royal_X,

Thank you for confirming. We're glad to hear the issue has been resolved.

This case will now be closed. If you encounter any issues in the future, please don't hesitate to contact us again.

Best regards,

Kenneth B.

Intel Customer Support Technician