Intel® Graphics Software detected legacy versions of graphics

[Maryo]

I uninstalled all the Intel graphics drivers and reinstalled them and I got this notification.

I also have the Nvidia driver installed and I don't know what I should delete.

Intel® Graphics Software detected legacy versions of graphics user interfaces are installed on your system. It
is highly recommended to uninstall legacy versions of software such as Intel Arc Control and Intel Graphics
Command Center from Windows via the add/remove software menu while IGS is installed. Having multiple
user interfaces configured at once may cause conflicts.

[RandyT_Intel]

Hi @Maryo  , 

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Have you tried uninstalling Intel Graphics Command Center from the add/remove program settings?
• Are you experiencing any specific issues or conflicts with your graphics performance?

You only need one software to avoid any conflicts with graphics customization settings. I may suggest uninstalling Intel Graphics Command Center using the Windows add/remove software menu.

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[Maryo]

with that application it gave me this, now I don't know how detailed it is, I uninstalled Intel Graphic command center and another Intel application that is also with the command but I forgot what it was called, I uninstalled it yesterday. and now I have these because somehow I need the Intel drivers

[RandyT_Intel]

Hi @Maryo , 

I don't see any error message in the screenshot you provided. Could you please elaborate on the issue? According to my review of your SSU log report, the driver is installed and up to date with the latest version. If you need further assistance, we can conduct a remote session using the Quick Assist application to facilitate a faster resolution and help me better understand the issue. Please let me know if you agree with this approach, and I will send you an email to gather your contact information so I can continue assisting you. Thank you, and I look forward to your response.

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Maryo , 

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[Maryo]

Before I updated the driver, after a few hours it gave me an error, After
WIN Update automatically reinstalled the old driver back

[RandyT_Intel]

Hi @Maryo,

Please try the troubleshooting steps outlined in this article and let me know if they help resolve the issue. If you encounter any challenges while doing this, feel free to let me know, and we can arrange a remote session to assist you further.

Windows* Update Keeps Rolling Back Graphics Driver to a Previous...

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[Maryo]

Ok so I updated the Driver and now it's version 32.0.101.6734, I didn't do a clean install and I turned off Windows Update, now the question is should I uninstall the old files and could I start Win Update again?

[RandyT_Intel · Accepted solution]

Hi @Maryo,

If you follow the article and have the latest driver installed without reverting to a previous version due to a Windows update, everything should be fine. According to the article, "Make sure not to enable the Execute a clean installation check box," so you don't need to remove the old files. To ensure the issue is resolved, try enabling Windows Update in the system settings, then reboot the system. After rebooting, check your driver in Device Manager and the Intel Graphics software to see if it's the latest version or if the issue persists. If the problem continues, please update me here, and we will coordinate internally for further investigation. I look forward to your response.

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Maryo,

As per my review, you have accepted my recommendations as a solution. Could you please confirm if the issue has been resolved on your end using the steps I provided? I want to ensure the issue is fully resolved before closing this thread. I appreciate your response.

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @Maryo,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[Maryo]

yes, currently I don't get any errors related to the driver and it doesn't change to the old version, so i think is resolvet, thanks for you help 😉