Intel Graphics Software not downloaded

[Zhyreox]

I formatted my computer and installed my new video card driver but it wouldn't download intel graphics software so as a solution I installed arc control panel from an old driver and when I run the new driver again this time it doesn't let me install it but deletes arc control and then won't install intel graphics software

The ticks here are not marked

[RobbieR_Intel]

Hello Zhyreox,

Thank you for providing the details about the challenges you're encountering with the installation of the Intel Graphics software.

Kindly answer the following questions:

• What version of the Intel Graphics Driver are you attempting to install?
• Are you using Intel Driver & Support Assistant (IDSA)/
• Did you perform a Clean Installation with the usage of DDU?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Zhyreox,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Zhyreox,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician