Intel Graphics issue on i5 2400. Windows 7 x64 Outlook 2013 x32 White Screen.

MOsbo1 · ‎04-20-2016

Hello,

I am having an issue with Intel Graphics on the above system. This is occurring on 3 different PC's all with the same configuration. We have worked around this on 1 machine by installing a third party PCI graphics adapter and uninstalling the Intel Graphics drivers. If we leave the Intel graphics drivers on the PC the issue remains no matter what adapter is being used. We are running Outlook with video acceleration disabled.

The symptoms are identical to :

We have completed all the listed troubleshooting in the above.

However where these 2 threads seem to have been resolved with an update to Intel Graphics 10 or higher, the highest available drivers for the i5 2400 are 9.17.10.4229.

I would like to know if either of the following is possible:

1. That an update or hotfix could be released for this product to prevent this issue.

2. Is there a way to safely install the 10.18.10.4358 drivers to the i5 2400 (Replacing the DLL's manually etc) Would really love to know if anyone has had some success here.

DxDiag attached.

idata · ‎04-27-2016

Hello, osbornematt1:

Thank you for contacting the Intel Communities.

Have you tested the drivers in this link?

You can filter by OS (Windows 7* 64-bit) 2 drivers should be available: https://downloadcenter.intel.com/product/81502/Intel-HD-Graphics-2000-for-2nd-Generation-Intel-Core-Processors https://downloadcenter.intel.com/product/81502/Intel-HD-Graphics-2000-for-2nd-Generation-Intel-Core-Processors

As per the threads and my research, this could also be related to add-on's so you could also try disabling them if present in your system if this fixes the issue, the next step would be to add them one by one to see which is the source of the issue.

Additionally, please make sure all Windows updates are installed in your system.

I look forward to hearing from you.

Regards,

Esteban C

idata · ‎05-03-2016

Hello, osbornematt1:

Thought I would just check in and find out if you were able to resolve this problem.

I look forward to hearing from you.

Regards,

Esteban C