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Beginner
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Intel HD 4000 Graphics Constant Flicker

Hi, I recently built a new computer, and just wanted to get it up and running, but have not been able to quite yet.

Any time I watch videos online, youtube, espn, etc, the display flickers and I get the message, the display driver has crashed and has recovered.

I have scoured the web trying to find a solution but everything I have tried has been unsuccessful.

Specs:

ASUS: P8Z77-V LK

Intel: i5-3570k

Corsair Dominator Ram @ 1600 8 GBs

Intel HD 4000 Graphics

My bios is updated to the most current version, which is about a week old. version 1104

I have tried both the generic intel version of the graphics driver (version 3165) and ASUS's latest (version 2828)

I settled on version 2828.

I'm not overclocking at all, everything in the bios is default.

Would love some help with this please.

Here is my dxdiag report:

------------------

System Information

------------------

Time of this report: 9/11/2013, 08:33:34

Machine name: DAD-PC

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130708-1532)

Language: English (Regional Setting: English)

System Manufacturer: System manufacturer

System Model: System Product Name

BIOS: BIOS Date: 08/23/13 15:57:24 Ver: 11.04

Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz

Memory: 8192MB RAM

Available OS Memory: 7874MB RAM

Page File: 1998MB used, 13748MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_84CA1043&REV_09

Display Memory: 1760 MB

Dedicated Memory: 256 MB

Shared Memory: 1504 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: ASUS VN248

Monitor Id: ACI24C4

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: HD15

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2828 (English)

Driver Version: 9.17.10.2828

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 8/2/2012 18:34:54, 8286720 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4222-11CF-FF78-C0A4B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0162

SubSys ID: 0x84CA1043

Revision ID: 0x0009

Driver Strong Name: oem4.inf:Intel.Mfg.NTamd64:iIVBD0:9.17.10.2828:pci\ven_8086&dev_0162

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering...

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12 Replies
Highlighted
Valued Contributor III
18 Views

Were you having this issue since you assembled the system or this just started recently? Do you know of any changes that happened after that?

What software/application are you using to watch the videos you mentioned?

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Highlighted
Beginner
18 Views

It has been since I assembled the system.

I recently disabled desktop window manager as whenever the display would crash that would also crash, however that did not fix the problem.

The display drivers have crashed during numerous applications: browsing the web with Chrome, viewing an Adobe PDF document, watching a flash video in Chrome, pretty much anything that takes a considerable amount of viewing power causes it to crash.

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Valued Contributor III
18 Views

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Highlighted
Beginner
18 Views

It didn't help it.

It still flickers the display.

Also, the first time I tried to install the driver I got a BSOD, but I tried to install it again and it worked just fine. Don't know if that was an issue with the driver/computer compatibility or just something random.

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Highlighted
Valued Contributor III
18 Views

Could you please confirm if the issue is just a screen flicker or the issue is that the video driver crashes and you get the "display driver stopped and recovered" message?

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Highlighted
Beginner
18 Views

Quite sorry for my ambiguity.

The display driver is indeed crashing.

The screen goes black, then turns back on and the message box "display driver has stopped and has recovered" displays in the bottom right of the screen.

I said flickering because it happens frequently, back to back black screens in a row if I am doing anything that I mentioned previously.

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Highlighted
Valued Contributor III
18 Views

Let me check for further information on this and get back to you

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Highlighted
Valued Contributor III
18 Views

Are you using any adapters, converter, any audio/video receiver (AVR), a KVM switch or anything similar between the display and system?

Please try to uninstall all graphics drivers (and related files) from his system. Or test a separate hard drive or partition and do a fresh operating system installation.

If issue still persists, and Blue Screens of Death (BSOD) keep occurring, the issue might be hardware related. Try checking the CPU,Mobo and memory at least. Make sure that there is no overclocking being done in the system and everything is running under the specifications

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Highlighted
Beginner
18 Views

I'm not using any adapters or anything of the sort.

The monitor is plugged directly into the motherboard.

I uninstalled all graphics adapters and reinstalled the newest driver available and the display driver is still crashing.

I don't have another Hard Drive partition to test on, and I'd rather not do a fresh install of the OS unless it's necessary.

There isn't any overclocking at all.

 

I'm going to look at all of the stock speeds and make sure that the bios matches what they should be.

I'll also going to try and use only 1 of the memory sticks at a time to see if it might be one of those.

I'll give an update when I've tried everything.

However, if the problem still persists do you think the hardware issue lies in the processor or the motherboard or both?

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Valued Contributor III
18 Views

If the issue persists at that point the issue might be related to either memory (either memory hardware issues or compatibility problems with the motherboard/processor) or, power supply, motherboard or processor issues.

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Highlighted
New Contributor I
18 Views

Hey I built 3 systems identical to yours, two I built in december 2012 and one last week.

p8z77-v lk with 3570k and do not have these video issues. In fact they have been extremely stable.

I used Windows 8 64 pro as well I am using 8GB Kingston RAM that's the only difference... Power supplies are corsair and Ultra.

These have been rock solid, all I can suggest is getting a cheap video for $40 card and testing to see if all your video issues are resolved.

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Highlighted
New Contributor I
18 Views

Here's an idea, try install ubuntu, it boots off CD and you can test your video.. You may have to download chrome for it, it has flash built in.

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