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Beginner
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Intel HD 4000 Graphics crashing - GfxUI has stopped working - HP Notebook - Win 7 x64

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Hi!

Since I have installed the Intel Video Driver and Control Panel 8.15.10.2712 of 22 Jun 2012 (sp57420.exe) - latest recommended driver

by HP.com for my Elitebook 8470p / OS, I am getting the error message "GfxUI has stopped working" when clicking "Options and Support" in the Intel Graphics and Media Control Panel.

Everything works fine except this problem, forbidding me to access to that menu.

Some details of my system:

- Notebook: HP Elitebook 8470p (16GB RAM)

- OS: Windows 7 Ultimate x64 (service pack 1)

- I have Microsoft.NET framework 3.5.1 active (default by Windows 7)

- I have installed Microsoft.NET framework 4.5.1

Some troubleshooting tentatives (with no success) I have made:

- Uninstalled and reinstalled the video driver;

- Uninstalled Microsoft.NET framework 4.5.1 and reinstalled the video driver;

Can anyone help me resolving this issue, please?

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Employee
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Re: Intel HD 4000 Graphics crashing - GfxUI has stopped working - HP Notebook - Win 7 x64

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I am sorry to hear that have had issues with Intel graphics driver.

This problem has been reported previously and Intel has fixed it with new drivers.

Please check the link below for information about your issue:

http://www.intel.com/support/graphics/sb/cs-009483.htm http://www.intel.com/support/graphics/sb/cs-009483.htm

Here is the link for the latest video drivers:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23405&lang=eng&OSVersion=Windows%207... https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23405&lang=eng&OSVersion=Windows%207...

Allan.

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Employee
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Re: Intel HD 4000 Graphics crashing - GfxUI has stopped working - HP Notebook - Win 7 x64

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I am sorry to hear that have had issues with Intel graphics driver.

This problem has been reported previously and Intel has fixed it with new drivers.

Please check the link below for information about your issue:

http://www.intel.com/support/graphics/sb/cs-009483.htm http://www.intel.com/support/graphics/sb/cs-009483.htm

Here is the link for the latest video drivers:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23405&lang=eng&OSVersion=Windows%207... https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23405&lang=eng&OSVersion=Windows%207...

Allan.

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Beginner
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Re: Intel HD 4000 Graphics crashing - GfxUI has stopped working - HP Notebook - Win 7 x64

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Thank you!

Everything works fine now.

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