Intel HD 4000 No Display after loading Windows 7

[idata]

I have a new build. Its a 3770k with an Asrock Fatal1ty Professional and 16Gb of Mushkin memory.

The computer has been working great all week. Then all of a sudden today after switching my display via a button on the front from VGA to DVI between my old rig and my new rig the screen no longer displays on my new rig. I also have 2 keyboards on my desk and may have hit a hot key and changed something, I'm not sure.

I have tried Windows Key + P to change to projection mode and get nothing.

After rebooting the screen works until after the windows 7 loading icon disapears then the screen goes into power save mode.

When booting into safemode the screen works fine.

When changing the resolution and then booting back out of safemode the screen does not load.

When deleting the Intel HD 4000 driver and restarting then the screen will load.

After reinstalling the Intel HD 4000 Driver the screen nolonger loads.

I don't know why its doing this but I am no longer able to use the HD 4000 with my intel driver installed. Which renders onboard video pretty much useless for anything but basic functions.

I have tried deleting and reinstalling the driver and also the monitor and its driver as well.

Nothing seems to work.

Is there some kind of keyboard shortcut to change display ports? I'm currently on HDMI and my board has both HDMI and displayport. I have no way to test if its working with the display port. Also I am using an HDMI to DVI cable already.

This is just really odd seeing how everything was working preffectly fine then all of a sudden, nothing just blank.

I can hear the computer load, even the sound. I can even type and login, but I'm unable to see anything.

Also I have tried to set onboard video as default in my bios and still nothing will load as long as the Intel HD4000 driver is installed.

I have tried two different drivers versions, they both do the same thing.

Any suggestions would be greatfull thanks.

[idata]

I sort of did and sort of didn't. I bought the new cables as I said I would . . . it works. Important things to know -

Cable 1: the original cable was 2 meters. They were nice cables I got from the local electronics store. They didn't work. Details in original post

Cable 2: bought off of rakuten (japanese online marketplace). Bought 5m super cheap, low quality (molding is all over the place, print is non-existent etc...) cable imported from china for 500jpy . . . works great and the long length helps a lot. Cable was advertised to be internet ready (similar specs as original). I did notice this cable is noticeably thicker than the first cable (2m)

I still have the 2m cable laying around. I don't know what to do with it because the ux21a (ultrabook) is the only device I or any friends/family members own. Because of that, I am unable to figure out whether the laptop/hd4000, cable, windows drivers or combination of all of them is faulty.

[idata]

As Intel seem to be ignoring the whole issue and tries to keep it under the carpet, I suggest we do our part - and publish all the nasty details of this topic on all the tech forums we know of!

This time I really am sorry to paid a lot mroe - for Intel..

[idata]

I agree, not only could I have spent my money on a much cheaper AMD CPU and a respectable graphics card, I also purchased a 3570k over the cheaper 3570 because it supported HD4000 instead of HD2500, what a waste of money.

Intel HD4000 is meant to be able to manage multi-display setups well according to Intel's marketing, yet it wont even recognize our digital displays reliably.

[MSchm21]

Learn to read. They are still trying to reproduce the bug.

[idata]

With all due respect, that is not our problem, we buy products to work as advertised, we are now months from launch and they still don't.

[MSchm21]

This has nothing to do with my posting. Babs lied about "Intel seem to be ignoring the whole issue" and he continues with lying. He should read this thread properly. Such kind of postings doesn't help nor speedup the work on this issue.

[idata]

@Yups: I would suggest you do the same as you tell others to.

This topic is on since May 3rd, Robert_U confirmed (on Oct 3rd) that Intel has started buying systems from users and duplicating the issue, and that was probably the only half-genuine piece of info we got from them on this issue.

It has been 5.5 months since the start of this topic, everything else is bulls*it the purest sense of the word.

The hardware is now not new anymore, and if they did NOT DO ANYTHING REAL about it by now, I reason they probably will not in any due time.

And the only thing I can do is to start informing other people about it.

I also repeat my question in clearer words: which monitors does HD4000 work on without any problems?

[idata]

HI to All,

I had solve my problem by updating the bios and downgrading the Intel HD 4000 driver to 8.15.xxxxxxx

Firstly, I bought my new rig with one ram installed 4gb Kingston Hyper X 1600 then with the old intel driver HD 4000 and the system is in good condition. 3 weeks after I bought another ram with the same specs and found out that there is a problem after the start of the WINDOWS 7 loading screen. I installed new bios and new HD 4000 update and the Windows Loading problem is now gone but my system will momentarily freeze while playing high resolution games and in the eventvwr there is a log "event id 19 whea logger" and I downgraded my HD 4000 driver to the old one 8.15.xxxxxxx and everything works well.. Thanks to Robert by posting the fix to update the bios.

Processor: i7 3770

Motherboard: Asus P8Z77-V LK

Ram: 8GB Kingston Hyper X 1600 (2x4GB)

Monitor: Acer using DVI

Message was edited by: digjuv

[idata]

Hi Digjuv!

Sounds like a ray of hope! Would you be so kind and paste a link to the driver you installed and is working?

[idata]

I just built a new PC and am disappointed with the graphics. I am forced to use VGA to get any resolution above 1920×1080. My screen can do 1920×1200, and this doesn't look so good by VGA. If I use HDMI, it works but I am limited to 1920×1080, and if I use DVI, the screen shuts down after booting Windows 7 just like so many others describe in this thread.

Processor: i7 3770K

Motherboard: Gigabyte Z77X-UP5TH

16 GB RAM

Monitor: Eizo Foris FX2431

When I plug the very same DVI cable into my old netbook with an AMD C60, the picture works just fine at 1920x1200. I bought the new system to be able to play HD movies which the old computer couldn't, but it turns out it can't even fill the display at all with decent quality. Actually, the cable is DVI in one end and HDMI in the other, but I doubt that makes a difference. Will this be fixed or do I need to get a separate graphics card in order to use HDMI or DVI at 1920x1200? The integrated graphics of this quite expensive CPU isn't much good if that's the case.

[idata]

@Eivind Berge: HDMI - as a standard from 1.3 on is capable of 2560×1600 at 340Hz. 60Hz which is what HDMI 1.0-1.2 used is capable of running at 1920x1200. HOWEVER, nearly every monitor and HDTV sold will only display 1920x1080 thru the HDMI port. Google it - you'll see - and the first hit I had was a problem with an ATI video card (irony). This is because HDTV is broadcast at 720 or 1080 horizontal lines. If you are wanting more out of your HDMI, don't blame Intel, blame the TV/display manufactures or blame the National Television System Committee.

With regards to your adapter that you said, "Actually, the cable is DVI in one end and HDMI in the other, but I doubt that makes a difference.", please refer to the previous posts in this thread where that issue is SPECIFICALLY listed by several people, including Robert_U as a problem area and was a problem for me that was resolved when I removed the adapter.

@bab: The drivers that should be the older version mentioned should be on the install disc that came with your motherboard or computer system/laptop.

I tried to find somewhere to upload the one that came with mine, but even with compression at max, the zip file is 148MB so either find that disc or search on this site - hell, try Google. I spent hours and hours on Google trying to find a resolution to my problem before I came here and I bet those drivers are either somewhere on this site or somewhere on the interwebs.

[idata]

GREAT, thanks a million digjuv and mr.d!!!

I installed the driver version 8.15.10.2752 and - IT WORKS!

Films seem to work fine now, and the heavier apps too, I don't play games.

Here is the link to the driver that worked for me, don't search for it on intel's site:

http://drivers.softpedia.com/progDownload/Intel-HD-Graphics-4000-Display-Driver-815102752-for-Windows-7-x64-Download-162418.html Intel HD Graphics 4000 Display Driver 8.15.10.2752 for Windows 7 x64 Driver for Windows 7 x64 Free Download - Softpedia

[idata]

Hi,

I have the same problem with my bradnew PC with 3570K and HD4000. Define shared desktop and it is like it should be.

After reboot only the DVI is activated, the HDMI is dead. So I have to reinstall the HD4000 driver and it works - till the next reboot.

Yesterday, I changed my desptop picture from the windows-standard to own picture and define another change cyclus of the picture. And after rebbot - both - DVI and HDMI - works!

So I solved the problem by changing the desktop after reinstalling the driver.

Sounds curios, but may be helpful for other users or intel to reproduce and find the source of the real problem

Greating

Andreas

[MSchm21]

2752??? The official 8.15.10.2761 doesn't work or what?

[idata]

It did not for me, any of the official versions or the Zotac's ones..

[MSchm21]

8.15.10.2752 was published on Microsofts Update Catalog site. It means no Setup.exe in this driver package, just the pure driver, anyone tried disc install method with 8.15.10.2761 or any 9.17 driver?

[idata]

@yup Install graphic driver using your original driver found on your motherboard disc then update the driver using the windows update and go to optional update and check that says about Intel Graphic Driver. Please do not update to 9.17 it will crash your system.

Message was edited by: digjuv

[idata]

Ok, that's it. I tested all drivers official for Windows 7 :

8.15.10.2761

8.15.10.2696

Then for Windows 8 :

9.17.10.2792

Even I tried for Windows XP, but it doesn't want to install

Finally, I tried the one

8.15.10.2752

I upgraded my BIOS and I deleted some files in System32 and SysWOW64 specific to the graphic driver hoping that I will find this rotten config file and that only once my UX31A would restart with the monitor longer than the splash screen. Still nothing. Anything else I didn't try and could help me? By the way, it exists any UX31A without that problem?

[ROBERT_U_Intel]

Hi All

For those who see this issue on an ASUS UX31A, do you see it right out of the box with the ASUS OS build? Or are you installing a fresh install of Win 7 and then seeing it?

[idata]

Joining late here but...

Purchased Zenbook Prime's (UX31A) for some Execs here -- same issues as others - cannot connect via miniHDMI to HD TV's

Very Frustrating - can connect to older VGA Projectors

The machines was updated to Win 7 32b Professional right after purchase.

Latest ASUS Bios (212)

8.15 graphics driver

(The driver recognizes there is something attached - just no signal to the device)

[ROBERT_U_Intel]

Did you have a chance to test it right out of box?