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Intel HD 4000 crashing while playing 3D games

Hello,

The graphics system in my laptop is crashing while playing certain 3D games such as Roblox and Eve. Strangely, it does not crash while playing other 3D games such as Minecraft. Upon crashing, the screen becomes frozen and any music that was playing can still be heard playing normally. The crash happens at random times, never at a set time or trigger. The graphics system never 'recovers' from the crash or becomes unfrozen, thus making a hard reboot necessary.

 

I tried running the Intel Driver and Support Assistant but it always returns the error "Sorry, something went wrong while trying to scan."

 

Scan results of Intel System Support Utility attached in case it helps.

 

System specs

Dell Latitude e5530

Intel core i3-3110M 2.4GHz, driver version 6.1.7601.24384

8GB RAM

Intel HD 4000, driver version 10.18.10.4425

Windows 7 Home Premium, Service Pack 1

Power: always plugged in

 

0 Kudos
3 Replies
AlHill
Super User
185 Views

The HD 4000 graphics are no longer supported, and Windows 7 is DEAD.

You can find the latest driver here:

https://downloadcenter.intel.com/download/29311?product=65700

 

It is time for you to upgrade your system.

 

Doc

 

Max44
Beginner
185 Views

How to reproduce:

1. Open user's attached project

- Observe the crash

Reproducible with: 2018.3.6f1, 2019.1.0b3, 2019.2.0a5

Not reproducible with: 2017.4.20f2 (this is likely because one of the scene's prefabs break)

Note: Crash originates in Foliage.unity scene

Some of the errors printed editor log:

- Graphics.CopyTexture could not find destination D3D11 texture object. Maybe it is a RenderTexture that is not created yet?

- d3d11: swap chain: w=32 h=32 fmt=28

- d3d11: failed to create swap chain [0x887a0005]

- d3d11: Failed to create 2D texture in GfxDeviceD3D11

 

AlHill
Super User
185 Views

Does not matter. HD 4000 graphics are no longer supported.

 

Doc

 

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