Intel HD 4600 (10.18.14.4080) Win 8.1 x64 Outlook 2013 x86 White Screen

[ncote]

Hello,

We have strange issue with Outlook 2013 x86 on Windows 8.1 x64. Parts of the Outlook 2013 Interface will not render, instead white zones or black zones appear on the screen. keyboard shortcuts work, but closing and re-opening Outlook is the only way to get rid of the problem. I have attached a sample screen capture Blue blocks cover confidential data.

A similar post has been made here :

But no clear solution has been posted.

We have seen the issue with the following driver versions : 10.18.10.3412, 10.18.10.3960 and the new 10.18.14.4080 version.

We have updated the BIOS of Lenovo M93p to the lastest firmware which include the Intel VBIOS 1030.

Read me notes for 15.36.7.64.3960 had in Key issues fixed the following note : Fixed an issue where display screen was corrupted while Using Microsoft Outlook* application for more than an hour while other applications are running in the background. Are you 100% sure this issue has been fixed ?. We are using all Office 2013 products with video acceleration disabled as per http://support.microsoft.com/kb/2768648 http://support.microsoft.com/kb/2768648

We have also tried a few variations in the our BIOS settings, change the default Pre-Allocated Memory Size from 32M to 512M, Nothing has helped.

Intel is this still any issue ? and when can we get a fix ?

[IUman]

Thank you for letting me know it is very much appreciated; also a new driver version has been released in case you would like to try it.

Thank you

Ivan