Intel HD 5500 - Igfx display driver stopped responding and has successfully recovered

[OHasc]

Acording to mail Angie_Intel I am creating new topic about my fault with INTEL HD 5500. Nobody from DELL or Microsoft was able to fix it .... the problem is here with me 1 year. I tried every new graphics driver, drivers from DELL or intel, new bios, etc....

Detail about fault:

CategoryQuestionsAnswers (N/A if not applicable)DescriptionProvide a detailed description of the issueIt happen especialy after sleeping mode but it is not a rule. When I am watching online video on youtube or another video server (especialy if I have more windows with video open). Out of nowhere I get whole screen black for a second and than it looks everything normal, but it is not possible to continue with watching. It is necessary to reload the page.In event viewer I got a message: Graphics driver IGFX stoped responsing and it was recovered successfully.Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")</span> Always (100%): Often (51-99%): Sporadic (20-50%): X Very Sporadic (<20%):</span>Hardware (HW)Brand and Model of the system.DELL LATITUDE E7450Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too?NO external graphics, integrated INTEL HD Graphics 5500Make and model of any Displays that are used to see the issue (see note2 below). LFP = Local Flat Panel (Laptop panel) EFP = External Flat Panel (Monitor you plug in)LFP<td style="padding: 0 5.4pt; border-top: none; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; border-le...

[OHasc]

Hi,

so my proble is here again I did nothing but last 14 days is more and more anoying ....

I have 20.19.15.4539

[idata]

Hello Ondra,

I did some research and found a new driver directly from the system manufacturer (Dell).http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=YXJG1&fileId=3645824642&osCode=WT64A&productCode=latitude-e7450-ultrabook&languageCode=en&categoryId=VI Driver Details - Dell"Fixes & EnhancementsFixes- Intel Gfx driver stopped responding error message with DCU""Last Updated: 10 Mar 2017"Please consider that if you keep on having the same issue after updating the driver, the recommendation is to contact Dell for support as suggested before.Hope this new driver solves the issue.Best Regards,Juan Carlos

[OHasc]

I have even never driver than that one which is version 20.19.15.4531, A05.

I have 20.19.15.4539

I can try to de-install it

[idata]

Hello Ondra,

My recommendation is to download and install the graphics driver provided before (http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails%3FdriverId%3DYXJG1%26fileId%3D3645824642%26osCode%3DWT64A%26productCode%3Dlatitude-e7450-ultrabook%26languageCode%3Den%26categoryId%3DVI Driver Details - Dell)If the new driver doesn't fix the issue, please contact Dell for support.Regards,Juan Carlos

[OHasc]

I tried the Dell drivers, but it is still the same.... no one can help....

[MAhn]

Hello Ondra,

Similar problem occured on variety of machines (most of which is mobile device) while running Overwatch (video game). Watch https://youtu.be/Kw3gigJ5XJ8?t=2m12s this and https://youtu.be/3UprFTNen9c?t=52s this.

General known solution to this is posted https://youtu.be/GgN8fysEPNM?t=35s here. (This solution might help you as it seems to change delay value of graphics driver)

Cause seems to be overheating, leading to late response of HW (SW catches that HW is too late and crashes). So try cleaning up inside of your machine, check thermal paste on your CPU & fan, and update all of your drivers.

Try using http://www.iobit.com/en/driver-booster.php DriverBooster, which detects and updates all of your drivers available.

Not a malware, adware or anything, I use it every time after reinstalling Windows. If program bothers you, delete from control panel after updating drivers.

I hope this helps you.

Best regards,

Myeonghwan Ahn