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Intel HD 620 not detecting HDMI monitor

JStee5
Beginner
1,911 Views

I've tried the remove/reload drivers and the control panel to no effect. HP Notebook, i5-7200U, Windows 10.0.16299, Driver 23.20.16.4982. I've tried multiple monitors and a TV and multiple HDMI cables. All monitors and cables work fine with another laptop and a desktop. It was working fine until this afternoon.

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idata
Employee
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Hello jfsteel,

 

 

Thank you for joining the Intel Community Support.

 

 

To address your issue properly, I would like to gather basic information about your system. Please scan it using the DxDiag tool. Follow the steps below:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

Also, I would like to know if you received any error message when the display issues started happening yesterday. Did you install any Windows update or software?

 

 

Wanner
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idata
Employee
650 Views

Hello jfsteel,

 

 

I am writing to follow up on your inquiry.

 

 

Please let me know if you need any further assistance.

 

 

Wanner G.
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bjones
Beginner
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