Intel HD 620 not detecting HDMI monitor

JStee5 · ‎04-17-2018

I've tried the remove/reload drivers and the control panel to no effect. HP Notebook, i5-7200U, Windows 10.0.16299, Driver 23.20.16.4982. I've tried multiple monitors and a TV and multiple HDMI cables. All monitors and cables work fine with another laptop and a desktop. It was working fine until this afternoon.

idata · ‎04-18-2018

Hello jfsteel,

Thank you for joining the Intel Community Support.

To address your issue properly, I would like to gather basic information about your system. Please scan it using the DxDiag tool. Follow the steps below:

1. In the keyboard, press WinLogo key + R.

2. In the Run box please type dxdiag and hit Enter.

3. Click on Save All Information (save it in your desktop).

4. Attach the report to this thread.

Also, I would like to know if you received any error message when the display issues started happening yesterday. Did you install any Windows update or software?

Wanner

idata · ‎04-23-2018

Hello jfsteel,

I am writing to follow up on your inquiry.

Please let me know if you need any further assistance.

Wanner G.

bjones · ‎05-21-2019

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