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Intel HD Driver keeps crashing on Windows 10

My laptop has an Intel i7 4710HQ processor with a Intel HD 4600 integrated graphics and nVidia 860m discreet graphics running Windows 10 64bit /Upgraded from Windows 8.1/.

Never had a problem with the discreet graphics but the integrated graphics keeps crashing. The laptop stutters for a second and I get a notification saying that Windows has recovered from a driver crash, specifically the Intel HD Driver for Windows 8. So I though that I need to update my drivers seeing as I'm running Windows 10, but that's a task that has proven impossible.

  • First I went to the Intel site and downloaded their auto graphics updater, but it said that my PC is running manufacturers drivers and I need to get them form the manufacturers website (strange since my PC came with Linux and I installed my copy of Windows on it).
  • So I went to the Acer website, downloaded the drivers (which appear to be 5-6 generations behind the Intel ones 10.18.15.4248 vs 154010.4300 respectively), however the crashes still continued.
  • Then I went back to Intel's website and manually downloaded the latest drivers but they wouldn't install (I get a message that I don't meet the minimum system requirements.....)
  • After that I tried to manually install them from device manager, but I get a message that I have the latest driver installed (both trying auto windows and pointing to the driver folder as per Intel's guide on how to manually install them)
  • I even tried adding TdrDelay set to 8 in the registry and the crashes still continued.
  • And finally I just deleted the drivers and device and restarted the PC so Windows would install them automatically, but alas the drivers still crash and say they are the newest when I try to update them.
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Re: Intel HD Driver keeps crashing on Windows 10

Hello, CoolGuy9000:

Thank you for contacting the Intel Communities.

I would like to know if you have tested with the drivers below, these drivers would work with Windows 10* 64-bit:

https://downloadcenter.intel.com/download/25489/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]

https://downloadcenter.intel.com/download/25150/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Drive... Download Intel® Iris™, Iris™ Pro, and HD Graphics Production Driver for Windows® 10 64-bit

https://downloadcenter.intel.com/download/25308/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]

https://downloadcenter.intel.com/download/25541/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-4... Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40]

After you removed the graphics driver and let Windows 10* install the default driver, did you make sure all Windows updates were installed in your system already?

I found this video that could also assist you on this, note this is not an official workaround and could not work with your device.

https://www.youtube.com/watch?v=t9xnmBIM-fg Intel HD 4400 Driver Crash Fix 100% working 2015 - YouTube

In case you are not able to fix the issue after following the steps above, please provide me with the information requested in this link:

Regards,

Esteban C

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Re: Intel HD Driver keeps crashing on Windows 10

Hello, CoolGuy9000:

This is to follow up on this inquiry you posted in our communities.

If you require further information or support, please do advise us.

Regards,

Esteban C

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