Re: Intel HD Graphics 4000 - Directv2pc - screen capture protection not supported error - Page 2

idata · ‎01-08-2013

I have the Lenovo Yoga 13 w/i7, 8GB RAM, and Integrated Intel HD 4000. The Directv2pc works no problem on other systems but not this new Lenovo. Any advice on how to enable the screen capture protection? Let me know if any debugging info is desired. Thanks.

NICHOLAS_F_Intel · ‎01-22-2013

Thanks for the information everyone. I have more I would like to collect.

The majority of those experiencing this issue appear to be using laptops. Please answer the following:

1. Are you using the built-in display exclusively?

2. Can you hook up an external display, set it to primary - and see if you get the same results?

3. What external display are you using?

Right now I want to verify that all the system/displays being used are HDCP compliant (just out processor won't do it, the display also has to be HDCP compliant!).

Additionally, is there anyone having issues running this Direct2PC App on Windows 7? Or is it all Windows 8?

Thanks,

-Nic

idata · ‎01-22-2013

My system is NOT a laptop.

I am running Windows 7 Pro 64-bit.

I have an HP ZR2440 monitor hooked up via DVI port.

I don't have another display to hook up but I could hook up the same monitor via HDMI cable.

I think that the common element among all of us is the use of the integrated HD 4000 graphics engine and driver. It may just that DiretTV never updated their software to support the new Intel products.

NICHOLAS_F_Intel · ‎01-22-2013

Can you try using the HDMI? According to the user manual for your motherboard, your HDMI port is the only one that's HDCP compatible. Let me know if this works~

Thanks,

-Nic

idata · ‎01-22-2013

I connected my monitor to the mobo via an HDMI cable as suggested. No difference.

I also tried reducing the display color depth from 32 bits to 16 bits as someone suggested elsewhere. Again, no difference.

The DIRECTV2PC Advisor flags the display driver as non-compliant with regards to screen capture.

The DIRECTV2PC app itself successfully lists the content on the HR24 DVR, allows one to select an HD recording, plays the soundtrack correctly, but displays the green screen only. Non HD recordings on the DVR are played correctly with sound and vision.

idata · ‎01-22-2013

1. Are you using the built-in display exclusively? Yes

2. Can you hook up an external display, set it to primary - and see if you get the same results? I connected to a Vizio 1080p HDTV over HDMI. It had the same problem... no change.

3. What external display are you using? Just the 1080p Vizio HDTV I tested with for you.

4. Is there anyone having issues running this Direct2PC App on Windows 7? Or is it all Windows 8? My issue is on Windows 8. I ran this same app fine on Win 7 Pro before on a Dell Studio 17 laptop which used a different video card.

5. I have also seen the same problem on the Intel HD 3000. I dont remember seeing anyone that got that version of the card to work either.

Can we answer the obvious question first please? Is the Intel HD 4000 card HDCP compatible and if yes, is there a way to enable screen capture. If the answer is no, then researching these other components is a moot point. It just seems ridiculous to me to say something supports HD content and then not include HDCP controls which any content provider would take issue with.

NICHOLAS_F_Intel · ‎01-23-2013

Yes, Intel® Core™ Processors with HD Graphics 4000/2500 (also 2nd and 1st gen) have HDCP support on HDMI, DisplayPort and DVI. However, it is an "always on/always enabled" setting that is not able to be altered. Your monitor also needs to support HDCP. That being said I'm not sure what model of Vizio* you are using, but not all of them are HDCP compliant by design.

I spoke with DirecTV* about this yesterday, and they claimed that the message you all are seeing is not one of theirs (not a message from the DirecTV2PC app), and that all of their error messages will have a re-direct to contact their customer service. This conflicts with the messages you've informed me of, as well as provided a screenshot to.

Another test if you can try it, is to plug in that external monitor (preferably via HDMI), set it as the primary (single display - not clone/extended) so that your built-in screen is turned off. Close your lid and see if you can play it with just the external on.

Rest assured, I'm still looking into this issue and will provide more information when I've got something useful.

Thanks,

-Nic

idata · ‎01-23-2013

> Another test if you can try it, is to plug in that external monitor (preferably via HDMI), set it as the primary (single display - not clone/extended) so that your built-in screen is turned off. Close your lid and see if you can play it with just the external on.

Rest assured that's precisely what I did yesterday. No love.

idata · ‎01-23-2013

I am having the same issue with HP Envy 23 All-in-one Touchsmart, with Win 8, which has the Intel HD 2500 integrated video card.

NICHOLAS_F_Intel · ‎01-23-2013

Okay I need to collect some more info from everyone;

@BW: What was the exact display model you were testing with?

@tzar: Are you using an AMP or AV/R?

@amw: Have you been able to test with an external display? If so, what model?

@ka: Can you provide a copy of your dxdiag please? Also, test with an external display if you have one and let me know if there are any changes.

@Marc: Can you verify that you have tried the .2932 driver (so far I know you've tried the .2867)

@law00: Can you provide a copy of your dxdiag please? Also, test with an external display if you have one and let me know if there are any changes.

Thanks everyone!

-Nic

idata · ‎01-23-2013

> @Marc: Can you verify that you have tried the .2932 driver (so far I know you've tried the .2867)

I just upgraded to .2932 as requested, no change.

idata · ‎01-23-2013

Nic

By dxdiag do you mean the long list of specs that some have posted? Or just my specific error message?

To answer earlier post, I am on a mini-desktop, not a laptop, so primary display is an AOC monitor (yes, cheap and crummy, but HD, however, does not have HDMI input - I am using DVI.) I have a Gigabyte GA-H77N-wifi mobo and Win 8.

I'm simply getting the "DIRECTV2PC cannot display this video because your graphics card does not currently support screen capture protection for protected content. Try updating your graphics card driver or modify your driver settings." message. I can see the DVR recording list, including HD recordings, but when I select one to play, I get the message.

I find it odd that DTV claims the message doesn't come from their app. Seriously? (And I'm saying this to DTV, not to you. I appreciate you trying to figure this out.)

NICHOLAS_F_Intel · ‎01-23-2013

Yes ka, the long list is what I'm looking for. Also, can you give the exact model # of your display? Also, what connections have you tried? DVI, HDMI, DisplayPort?

Thanks,

-Nic

idata · ‎01-23-2013

Regarding HDCP compatible monitors, my HP ZR2440w claims to be HDCP compliant on all 3 of its inputs (Display Port, DVI and HDMI).

I tried both the DVI and HDMI connections (as I said earlier) with no improvement. I have not tried the Display Port connection since I do not own an appropriate cable.

On my system the Intel Graphics Control Panel shows only a single display selected .. the HP zr2440w.The "error" message is not from DIRECTV2PC main app but from their DIRECTV2PC ADVISOR app that tests your system for compatibility. Below is the screen capture of the "error" message. The actual app does not issue an error message for me .. it just displays a green screen when HD content is selected from DTV box.

idata · ‎01-23-2013

Nic,

The monitor is AOC model F22. Here's a link: http://www.aocdisplay.com/ http://www.aocdisplay.com/

You may have to search for F22 in the product search area. There's not much information.

I'm using a DVI cable, the only digital connection it supports.

And here's the dxdiag:

------------------

System Information

------------------

Time of this report: 1/23/2013, 15:19:39

Machine name: AMESPCJUNIOR

Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.121119-1606)

Language: English (Regional Setting: English)

System Manufacturer: Gigabyte Technology Co., Ltd.

System Model: To be filled by O.E.M.

BIOS: BIOS Date: 08/23/12 15:27:11 Ver: 04.06.05

Processor: Intel(R) Core(TM) i3-3225 CPU @ 3.30GHz (4 CPUs), ~3.3GHz

Memory: 8192MB RAM

Available OS Memory: 7118MB RAM

Page File: 3006MB used, 5200MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_D0001458&REV_09

Display Memory: 1760 MB

Dedicated Memory: 1024 MB

Shared Memory: 736 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: AOC V22

Monitor Model: F22

Monitor Id: AOC2200

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: DVI

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2875 (English)

Driver Version: 9.17.10.2875

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: Thread group

Driver Attributes: Final Retail

Driver Date/Size: 10/22/2012 17:40:22, 12615168 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4222-11CF-D37C-0AF0B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0162

SubSys ID: 0xD0001458

Revision ID: 0x0009

Driver Strong Name: oem13.inf:5f63e53413eb6103:iIVBD0:9.17.10.2875:pci\ven_8086&dev_0162

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-...

idata · ‎01-23-2013

I already tested the first time you asked with HDMI to Vizio as Primary with laptop display turned off and closed. No change.

Vizio M260VA: 26" Razor LED HDTV

I confirmed in the specs that it is HDCP compliant along with the HDMI ports on my laptop.

As for DirecTV saying the error msg is not coming from their app.. they are FOS. It doesnt even come in a separate window much less a separate app. It shows right over the app content in the primary window. How about you try sending them the screenshot I provided at the very beginning of this thread showing that?

idata · ‎01-23-2013

Here is my dxdiag

------------------

System Information

------------------

Time of this report: 1/23/2013, 22:44:09

Machine name: SEANSPC

Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.121119-1606)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: 23-d050xt

BIOS: 8.10

Processor: Intel(R) Core(TM) i5-3330S CPU @ 2.70GHz (4 CPUs), ~2.7GHz

Memory: 6144MB RAM

Available OS Memory: 6010MB RAM

Page File: 2040MB used, 4929MB available

Windows Dir: C:\windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0152&SUBSYS_2ADC103C&REV_09

Display Memory: 1664 MB

Dedicated Memory: 32 MB

Shared Memory: 1632 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: HP TouchSmart

Monitor Id: HWP4221

Native Mode: 1920 x 1080(p) (59.993Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2867 (English)

Driver Version: 9.17.10.2867

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: Thread group

Driver Attributes: Final Retail

Driver Date/Size: 10/10/2012 02:22:32, 12604416 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4212-11CF-BF78-D60AB7C2C435}

Vendor ID: 0x8086

Device ID: 0x0152

SubSys ID: 0x2ADC103C

Revision ID: 0x0009

Driver Strong Name: oem6.inf:5f63e534c477ad23:iIVBD0:9.17.10.2867:pci\ven_8086&dev_0152