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CVlas
Beginner
2,582 Views

Intel HD Graphics 4000

Hello Intel,

After windows 10 version 1803 update, Intel HD Graphics 4000 driver do not work. I have uninstalled it/ installed again (version 10.18.10 4885) but it is still not working .

Windows troubleshoot found a problem but cannot solve it- see attached screnshoot

Please help !

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5 Replies
AlHill
Super User
1,447 Views

What is your device? Laptop, desktop, etc?

What is the model number for your device?

What is your processor model number?

Doc

CVlas
Beginner
1,447 Views

Ultrabook ASUS S56CB

Intel® Core™ i7 3517U Processor

https://www.asus.com/Laptops/S56CB/specifications/ S56CB | Laptops | ASUS Global

AlHill
Super User
1,447 Views

Your ultrabook has dual graphics. You should be getting the drivers from ASUS, as they may have modified/customized the drivers specifically for their device.

Using the Intel generic driver may cause problems and/or a lack of functionality.

That said, you can find the latest driver here:

https://downloadcenter.intel.com/download/27417/?product=65714 Download Intel® Graphics Driver for Windows* [15.33]

Doc

CVlas
Beginner
1,447 Views

I used rollback function to 1709 windows version and ...surprise - it is working again !

Could be an incompatibility issue ???

EOmer
Beginner
1,447 Views

I would suggest to do a clean instalation of win10 by downloading latest iso.

After that upgrade bios https://www.asus.com/Laptops/S56CB/HelpDesk_Download/ S56CB Driver & Tools | Laptops | ASUS Global

After that run few update cycles and laptop will pull whql driver from windows update for hd4000 and nv635 card