Intel HD Graphics 4600 not working

[Murilo1]

I've formatted my computer, but when i was reinstalling everything again, the Intel Graphics control panel doesn't work, i've downloaded the last version on official intel's website.

Also, i've already tried a lot of tutorials on youtube saying to unistall it on device manager and install again, but this doesn't worked for me.

No problems are appearing on windows, it just don't run.

[AlHill]

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

[Murilo1]

Thank you so much for helping me, i did it and the .txt file is here:

[JosueO_Intel]

Hello Murilo1,

Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, I am glad to see that fellow community members have the knowledge and they jumped in and are helping you. You may also find the Discontinued Products website helpful to address your request. 

https://www.intel.com/content/www/us/en/support/discontinued-products.html

You can verify this product's discontinuance status at the Intel®️ Product Specifications website > Product Status > "Discontinued".

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards,

Josue O.

Intel Customer Support Technician

[n_scott_pearson]

I noticed in your SSU report that you are installing an older version of the driver package that supports Intel HD Graphics 4600. You have package 4624 where the latest package is 5171. I suggest that you give this later package a try.

You can download the latest package from here: https://www.intel.com/content/www/us/en/download/18369/intel-graphics-driver-for-windows-15-40.html.

Hope this helps,

...S