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Intel HD Graphics 5500 corrupts my screen, help.

idata
Employee
‎08-08-2015 09:33 PM
1,627 Views

Oh boy.

I bought a new Lenovo Y40 SSD laptop very recently and even upgraded to windows 10.

It has an Intel HD Graphics 5500 and an AMD Radeon R275.

Immediately upon exiting a game in windows 10, my screen became extremely "pixelated," constantly refreshed itself every 5 seconds, and after 3 or so refreshes it clunked out and went to BSOD.

I said "ok, well screw windows 10, lets revert back to windows 8.1! surely that will fix whatever driver (I hope) problem I have."

The problem persisted in windows 8.1. I did some more research and decided to disable all my video drivers in safe mode.

I noticed this:

Whenever I disable my Intel HD Graphics 5500 driver everything works fine in normal boot. As soon as I enable it everything come tumbling down, but at least in windows 8.1 it doesn't go to BSOD.

AMD gives me the "Not properly installed" message but I believe that is linked to the Intel card.

I have tried installing drivers for the past few days, no luck.

Any help will be much appreciated, I have looked all over and could not find anything to help. I will post DxDiag upon request.

Here is a video of what happens to the screen (youtube link):

https://www.youtube.com/watch?v=gI7ZPxup_20 Intel HD Graphics 5500 oh lawd - YouTube

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Allan_J_Intel1
Employee
‎09-17-2015 01:15 PM
775 Views

Does this issue still happen with driver version 4279?

https://downloadcenter.intel.com/download/25274/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Driver-for-Windows-7-8-1-10 Intel® Download Center

Please make sure to remove any Intel(R) Graphics Driver from control panel and reinstall the latest graphics version from AMD web site.

Allan.

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