Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20739 Discussions

Intel HD Graphics 5500 crashing very often & very weird graphics stuff.

wshow
Beginner
1,681 Views

My http://ark.intel.com/products/85215/Intel-Core-i7-5600U-Processor-4M-Cache-up-to-3_20-GHz processors integrated graphics crashes about 15 minutes of either using an intensive webpage or running YouTube and a source engine game.

This is pretty displeasing as my laptop costed about $1,200 and I bought it expressly because it had this processor.

I've tried all the recommended stuff, downloading different drivers etc..

Another issue is that everything is scaled oddly.

https://a.pomf.cat/mxbjgt.png https://a.pomf.cat/mxbjgt.png

https://a.pomf.cat/saarot.png https://a.pomf.cat/saarot.png

 

Those files linked are screenshots of my graphics options.

 

About screen:

 

https://a.pomf.cat/glwqil.png https://a.pomf.cat/glwqil.png
0 Kudos
2 Replies
idata
Employee
769 Views

Hi aireee,

 

 

Let's try to narrow down the issue; please download and run our Intel® System Support Utility tool and reply to me with the results.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600 https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?product=91600

 

 

Also, tell me if you changed the original hardware configuration of the laptop.

 

 

Regards,

 

Mike C

 

0 Kudos
idata
Employee
769 Views

Hi aireee,

 

 

I am following your case. Let me know if I can help you with anything else.

 

 

Regards,

 

Mike C
0 Kudos
Reply