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Intel® HD Graphics 5500 dual monitor not recognized(help)

hi1113
Beginner
‎02-13-2025 10:40 PM
461 Views 
I am using an extended monitor with my laptop, but after updating Windows 10, the extended monitor is not recognized. 
Even if I reinstall the driver, it doesn't recognize it. Is there a way?
help.
The graphics card is Intel® HD Graphics 5500.
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DeancR_Intel
Moderator
‎02-16-2025 10:18 PM
397 Views

Hello!


Thank you for posting in the community.


Could you please provide the following details to help me troubleshoot further:


  • Have you tried using a different cable or port for the extended monitor?
  • Is the extended monitor detected in the Display settings or Device Manager?
  • Have you checked for any Windows updates or additional driver updates from your laptop's manufacturer?
  • Have you tried doing clean installation/DDU with the graphics driver?


To help me gather more information about your system and assist you better, please follow these steps to use the Intel® System Support Utility:

  • Download the Intel® System Support Utility:
    • Save the application to your system.
  • Open the Application:
    • Click "Scan" to see system and device information.
  • Change to Detailed View:
    • The Intel® System Support Utility defaults to the Summary View on the output screen following the scan.
    • Click the menu where it says "Summary" to change to "Detailed View".
  • Save Your Scan:
    • Click "Next" and then click "Save".
    • You can save the file to any accessible location on your computer.
  • Attach the File:
    • Once saved, please attach the file to your response.


Best Regards,


Dean R.

Intel Customer Support Technician


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DeancR_Intel
Moderator
‎02-19-2025 11:36 PM
368 Views

Hello hi1113,


I wanted to follow-up if you have reviewed the recent message I've posted. Please let me know if you have any other questions.


Best Regards,


Dean R.

Intel Customer Support Technician


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DeancR_Intel
Moderator
‎02-24-2025 10:39 PM
322 Views

Hello hi1113,

 

Since I haven't heard back from you, I will be closing this thread and it will no longer be monitored. If you would like to continue troubleshooting, please don't hesitate to reach out to Intel Customer Support or create a new thread. 

 

Best Regards,

 

Dean R.

Intel Customer Support Technician


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