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Intel HD Graphics 620 no funciona en Solidworks por actulizaciones de windows

scama3
Beginner
2,065 Views

La tarjeta grafica Intel HD Graphics 620 no sirve para ejecutar programas 3D como Solidworks 2018 debido a las actualizaciones de windows.

¿Cómo se puede arreglar este problema?

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4 Replies
Wanner_G_Intel
Moderator
1,306 Views

Hello scama3, 

 

Thank you for posting on this Intel Community.

 

To better assist you, we would like to have more information about your system configuration including the graphics driver version you are running, the operating system build number, and your system model.

 

Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.

 

1. Download the Intel® System Support Utility and save the application in your computer.

2. Open the application and click "Scan" to see system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

3. To save your scan, click Next and click Save.

 

Note: Our support is only provided in English. To better assist you, we use a translation tool.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

DBris4
Beginner
1,306 Views

I'm having the same problem as Scama3. When I make a new sketch in Solidworks (even in a very simple part or blank drawing) the application crashes. Solidworks diagnostic says graphic card is not compatible. Is there any way I can make it work?

Wanner_G_Intel
Moderator
1,306 Views

Hello scama3, 

 

If you need further assistance, please let us know. We will be glad to assist you.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
1,306 Views

Hello scama3, 

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

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