Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
1,612 Views

Intel HD Graphics 620 update driver issue

Hello Team,

Today i downloaded Intel Driver and support assistant through i saw a notification of graphic update which i downloaded it. when i click for install it completes the process but after that it says incompatible graphic driver. Please tell why it is happening.

0 Kudos
5 Replies
Highlighted
Community Manager
105 Views

Hello shrisaienterprise,

 

 

I understand that you are having problems with a graphics driver update that says your system is incompatible.

 

 

Regarding this, To better assist you with your request, I will need to check some information about your computer. Please follow these steps:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

 

Regards,

 

David V
0 Kudos
Highlighted
Beginner
105 Views

Hi David V,

I Have attached the required file. Please check

0 Kudos
Highlighted
Community Manager
105 Views

Hello shrisaienterprise,

 

 

Thank you for your response,

 

 

Please download the ".zip" file from the link below:

 

 

https://downloadcenter.intel.com/download/27680/Graphics-Intel-Graphics-Driver-for-Windows-10?produc... https://downloadcenter.intel.com/download/27680/Graphics-Intel-Graphics-Driver-for-Windows-10?produc...

 

 

After the download is complete, please follow the steps below:

 

 

1 - Unzip the file to a designated location or folder.

 

2 - Right-click Windows Start icon and open Device Manager.

 

3 - Click Yes when prompted for permission from User Account Control.

 

4 - Expand the Display adapters section.

 

5 - Right-click the Intel® graphics entry and select Update Driver Software.

 

6 - Click "Browse my computer for driver software".

 

7 - Click "Let me pick from a list of device drivers on my computer".

 

8 - Click "Have Disk".

 

9 - Click "Browse".

 

10 - Access the designated location or folder, and access a folder called "Graphics".

 

11 - Select the .INF file (Information file).

 

12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.

 

13 - Reboot your computer

 

 

After this, the tool should not show any update for the graphics controller pending.

 

 

Let me know the outcome.

 

 

 

Regards,

 

David V
0 Kudos
Highlighted
Community Manager
105 Views

Hello shrisaienterprise,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

I would like to know if you were able to manually update the driver.

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V
0 Kudos
Highlighted
Beginner
105 Views

I have the same problem, but the installation doesn't run because it's not compatible (with this zip file, and with any other way i found here).

I think it's due to my WDDM number, but i'm not shure.

(driver version 21.20.16.4627)

 

Here is my dxdiag, if someone can please help me...

0 Kudos