Thank you for joining the community and for this information, in this case, in order to improve the tool and to fix problems, we will need:
- Specific information on your system type, OS, browser, and exact details on the issue.
- Attach debug log files found at C:\ProgramData\Intel\DSA.
Check for hidden files as program data might be hidden.
Also, I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Steps to save the report:
Since you are looking to update your Intel® HD Graphics 620 driver please follow these steps in order to manually update the graphics driver:
Bear in mind that this driver will be the generic version for you HD graphics, since your system is a laptop it is recommended to use the driver provided by the system manufacturer.
Hope this help.