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Intel HD Graphics Code 43

chribro
Beginner
351 Views

Laptop: HP Zbook 14 (J3M46PA)

Bios: L71 Ver. 01.46 (previously rolled back from 1.49)

Current Graphics Driver: 20.19.15.5171 (HP specific driver has same issue - 20.19.15.5107)

Processor: Intel(R) Core(TM) i7-4600U

OS: Windows 10 Pro 64bit

 

Symptoms:

After restart recently. VGA stopped working, graphics card is disable by Device Manager.

Works fine in Ubuntu 20.04 using glmark2.

 

So far I've tried:

- clean install using various versions of driver (no internet, disabled windows auto install)

- DDU

- roll back bios

- DISM CheckHealth -  fine

- sfc scannow -  corrupt files fixed

 

Basically these links:

https://www.intel.com.au/content/www/au/en/support/articles/000038287/graphics/graphics-for-7th-gene....

https://support.microsoft.com/en-us/windows/fix-graphics-device-problems-with-error-code-43-6f6ae1ec...

 

Given it works in Ubuntu, I can't see the issue being HW related.

 

Any advice appreciated -  trying to avoid reinstall of Windows...

 

Cheers,

Chris

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1 Reply
AndrewG_Intel
Moderator
298 Views

Hello @chribro

Thank you for posting on the Intel® communities.


We would like to inform you that due to the Intel® HD Graphics 4400 has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request.

Note: You might need to search for the proper Product Category and click on its "Show more" link if the product is not visible in the top rows.


Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding. 

Best regards,

Andrew G.

Intel Customer Support Technician


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