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Intel HD Graphics display refresh problem??

idata
Employee
17,793 Views

Hi, the notebook I use for work has a MASSIVELY irritating problem with the display. Our IT administrators have proven incapable of identifying the problem, so I'm now posting the question here.

The attached picture shows an example of what the display does. It is most prevalent when I use Excel, but it happens on most other software as well. This afternoon I attached a second monitor to work across a spreadsheet and presentation, and the same thing happened on the second monitor. In fact the problem was worse on the second monitor... The only way to correct the display is to drag the mouse over the areas you want to see. Or alternatively to minimise and restore the window itself...

At this stage my best guess are that the graphics card is either failing, or I have too little memory, or the processor is too slow.

The system spec is:

HP Probook 4520s

Intel Core i3-350M

2Gb RAM

Onboard Intel HD Graphics

Windows 7 Professional 32-bit

Any ideas?

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idata
Employee
2,989 Views

This worked for me, thanks a lot!

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ZBlik
Beginner
2,093 Views

I realize that i am late to the draw, but i wanted to put a solution that worked for me, for persons that stumble across this thread.

Office 2013

HP ProBook

Appears to be a common problem with Intel drivers and Office 2013. more likely to be a Office problem. Disabling the Hardware graphics accelerator can help if there is a conflict with the memory management of the computer, the graphics driver, and Office. Steps are as follows:

1. Open Excel

2. Click "New Blank Workbook"

3. In the upper right-hand corner of the screen, click "File"

4. Choose "Options"

5. Click "Advanced"

6. Scroll down to "Display"

7. If blank,CHECK the box that says "Disable hardware graphics acceleration"

8. Click "OK"

9. Close Excel

10. Close any other Office programs.

This may fix your problem; I hope it helps.

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