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Beginner
4,587 Views

Intel HD Video Graphics Card cannot be seen in Device Manager after clean install of Windows 10

Hi,

after the Spectre Security Patch Bug earlier this year I had a Blue Screen problem on my HP ZBook 17 (16 GB RAM, 2.4 GHz, NVIDIA Quadro K3100M) and had to do a clean install of Windows 10 Pro 64-bit (1709). Since then the Intel HD Video Graphics card cannot be detected anymore (dxdiag only shows the NVIDIA card, see attachment) and video playback is badly affected (pixelation, blocking, stuttering).

Installing the HP recommended Intel HD video driver only results in the message: "The system does not meet minimum requirements". However, the system worked smoothly in Windows 10 (possibly 1703) before the Blue Screen issue.

Would be grateful for suggestions!

Robert

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Honored Contributor II
1,342 Views

Check hybrid graphics settings

https://support.hp.com/us-en/document/c04070522 HP ZBook 15, 17, and Studio G3 Mobile Workstations - How to Disable Integrated Graphics in the BIOS | HP® Customer Suppo…

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Beginner
1,342 Views

Thank you, Stefan.

BIOS System shows NVIDIA GPU UEFI Driver (80.04.E8.00.21) but BIOS Device Configurations does not show "Hybrid Graphics" or any other Graphics options.

WIndows 10 clean installation necessitated a change of drive format from MBR to GPT and a Boot Option change in BIOS from Legacy to UEFI Native. Can't imagine that this might have had an effect on card detection.

Still baffled that the Intel HD Video Graphics card is not recognized at all.

Robert

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Community Manager
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Hello rosto

 

 

Looking into your case I see that your Intel® HD graphics is not recognize; as mentioned by Stefan 3D seems that this has to be changed on BIOS we can try to load default BIOS settings with F5 (most likely) or configure bios with to use both GPU in that case we recommend to contact the system manufacturer.

 

 

https://support.hp.com/us-en/ https://support.hp.com/us-en/

 

 

Regards,

 

Leonardo C.

 

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Beginner
1,342 Views

Thank you for your suggestions.

BIOS has been reset (a couple of times). And all available updates have been tried out. Intel HD video card still does not show up.

It starts to look like a hardware fault that coincided with the BlueScreen event following the Spectre security patch bug.

I ran System Diagnostics but hardware problems are not reported.

Is it possible that a malfunctioning video card is not reported and does not register at all?

Regards,

rosto

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Honored Contributor II
1,342 Views

Actually the Intel GPU comes together with the CPU as a "system on a chip".

If it were broken, your PC would not work at all.

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