Intel HD graphics 520 latest driver version 20.19.15.4390 keeps causing crash on WIndows 10 machine.

[RRadh1]

Intel HD graphics 520 latest driver version 20.19.15.4390 keeps causing crash on Windows 10 machine every time machine tries to go to sleep or hibernate. Machine subsequently reboots. It is a new Dell XPS 13 with 16GB RAM. Below is information from WhoCrashed. Any ideas? 

On Mon 4/18/2016 17:24:17 GMT your computer crashed

crash dump file: C:\WINDOWS\Minidump\041816-9937-01.dmpThis was probably caused by the following module: http://www.google.com/search?q=igdkmd64.sys igdkmd64.sys (igdkmd64+0x23885D) Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8011DB3885D, 0xFFFFD00024628628, 0xFFFFD00024627E40)Error: http://www.google.com/search?q=MSDN+bugcheck+SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_Mfile path: C:\WINDOWS\system32\drivers\igdkmd64.sysproduct: http://www.google.com/search?q=Intel HD Graphics Drivers for Windows(R) Intel HD Graphics Drivers for Windows(R)company: http://www.google.com/search?q=Intel Corporation Intel Corporationdescription: Intel Graphics Kernel Mode DriverBug check description: This indicates that a system thread generated an exception which the error handler did not catch.This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation). Google query: http://www.google.com/search?q=igdkmd64.sys+Intel Corporation+SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M Intel Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

[idata]

Hi tringo007,

Pre-build systems such as your Dell XPS 13 comes with customized drivers by your pc manufacturer. Our generic drivers available in our website might not work in your system.I suggest you to install the latest driver provided with Dell support website. http://www.dell.com/support/home/us/en/19/Products/laptop/xps_laptop http://www.dell.com/support/home/us/en/19/Products/laptop/xps_laptop Also, you can try our latest generic driver version 15.40.20.4404https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?product=88355 https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-?product=88355 Regards,Mike C

[idata]

Hi tringo007,

I am following your case. Let me know if you need further assistance. Regards,Mike C

[Allan_J_Intel1]

Please download the latest video drivers for your graphics controller and let me know your findings.

https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

Thanks.

[idata]

Hi tringo007, We are interested in your case, let me know if you were able to install the latest graphics version 4444. Regards,Mike C

[RRadh1]

I can't install it. When I try to install it, I get the error in attached screenshot. I have a Dell XPS13. When I go through Control Panel, and search for the latest driver automatically, the system says I have the latest driver and there are no updates available. My driver version is 20.19.15.4390 date 2/18/2016. I still have the issue described at the start of this thread.

[RRadh1]

I also tried to install the driver manually according to this link: http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 &... and get below which prevents installation:

[idata]

Hi tringo007,

Please try to install the latest graphics version 4444 using the steps below: 1-Download the zip file of the driver from downloadcenter, unzip and keep file in the desktop.2-Turn Internet connection off3-Go to device manager>Display Adapter, right click Intel HD graphics and select uninstall driver (check delete box)4-Restart the computer5-Go to device manager>Display Adapter, right click over Microsoft generic driver select Update driver, browse search for graphics folder at desktop (step 1)6-Restart system and review graphics driver version installed from device manager or Graphics control Panel. Regards,Mike C

[RRadh1]

Ok its installed now. Need a few days to test. Will let you know.

[idata]

Hi tringo007,

I will be waiting your answer. Mike C

[RRadh1]

Still got the crash. My computer was connected to an external monitor and I believe the crash happens every time the computer, while connected to an external monitor tries to Sleep or SHutdown due to not being used. See below. Driver version is 20.19.15.4444

System Information (local)

Computer name: RRADHAY

Windows version: Windows 10 , 10.0, build: 10586Windows dir: C:\WINDOWSHardware: XPS 13 9350, Dell Inc., 0VM5NCCPU: GenuineIntel Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz Intel586, level: 64 logical processors, active mask: 15RAM: 17035022336 bytes total

Crash Dump Analysis

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Fri 5/20/2016 21:25:30 GMT your computer crashed

crash dump file: C:\WINDOWS\Minidump\052016-8718-01.dmpThis was probably caused by the following module: http://www.google.com/search?q=hal.dll hal.dll (hal!HalpTimerClockIpiRoutine+0x15) Bugcheck code: 0x133 (0x0, 0x501, 0x500, 0x0)Error: http://www.google.com/search?q=MSDN+bugcheck+DPC_WATCHDOG_VIOLATION DPC_WATCHDOG_VIOLATIONfile path: C:\WINDOWS\system32\hal.dllproduct: http://www.google.com/search?q=Microsoft® Windows® Operating System Microsoft® Windows® Operating Systemcompany: http://www.google.com/search?q=Microsoft Corporation Microsoft Corporationdescription: Hardware Abstraction Layer DLLBug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue. The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Fri 5/20/2016 21:25:30 GMT your computer crashed

crash dump file: C:\WINDOWS\memory.dmpThis was probably caused by the following module: http://www.google.com/search?q=igdkmd64.sys igdkmd64.sys (igdkmd64+0x86A0F) Bugcheck code: 0x133 (0x0, 0x501, 0x500, 0x0)Error: http://www.google.com/search?q=MSDN+bugcheck+DPC_WATCHDOG_VIOLATION DPC_WATCHDOG_VIOLATIONfile path: C:\WINDOWS\system32\drivers\igdkmd64.sysproduct: http://www.google.com/search?q=Intel HD Graphics Drivers for Windows(R) Intel HD Graphics Drivers for Windows(R)company: http://www.google.com/search?q=Intel Corporation Intel Corporationdescription: Intel Graphics Kernel Mode DriverBug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above.This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation). Google query: http://www.google.com/search?q=igdkmd64.sys+Intel Corporation+DPC_WATCHDOG_VIOLATION Intel Corporation DPC_WATCHDOG_VIOLATION

[idata]

Hi tringo007,

Thank you for your update. I suggest you to get in touch with Dell support and request maintenance or replaced. It seems to be a strange issue. Regards,Mike C

[RRadh1]

The crash report points to igdkmd64.sys which is Intel's graphics driver every time it crashes as the cause of the crash however.

[idata]

Hi tringo007,

I regret for the inconvenience; however, the system requires a newer customized graphics driver by the laptop manufacturer. Random crashes are not expected on the latest graphics card versions. Let me allow some time, I would try to expedite the release date of the newer driver by the laptop manufacturer. Regards,Mike C