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Beginner
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Intel HD630 Flickering/glitching after installing drivers (VX5-539G)

Hi guys need help here

I have an Acer VX15

i7 7700hq

16gb RAM

Intel HD630

GTX1050Ti

I got strange glitch like this :

its only happens after I installed the Intel HD Graphics Driver

need solution

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13 Replies
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Community Manager
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Hello priatnaadnyana,

 

 

I understand that you are currently experiencing glitching/flickering on the screen after the update of the integrated graphics.

 

 

Regarding this, To better assist you with your request, I will need to check some information about your computer. Please follow these steps:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

 

Regards,

 

David V
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Beginner
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thx for the reply

here is the dxdiag info : https://pastebin.com/kQ30Yuqf https://pastebin.com/kQ30Yuqf

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Highlighted
Community Manager
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Hello priatnaadnyana,

 

 

Thank you for your response.

 

 

I was reviewing the information that you sent and I can see that we have an updated graphics driver that could fix your problem, however, we supply generic versions of graphics drivers for general purposes. Computer manufacturers can change the features, incorporate customization, or make other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you first check with your computer manufacturer and use the driver software provided.

 

 

In order to try with our driver, please download the ".zip" file from the link below:

 

 

https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?pr... HD 630 Latest driver

 

 

Once downloaded, please follow these steps:

 

 

1 - Unzip the file to a designated location or folder.

 

2 - Right-click Windows Start icon and open Device Manager.

 

3 - Click Yes when prompted for permission from User Account Control.

 

4 - Expand the Display adapters section.

 

5 - Right-click the Intel® graphics entry and select Update Driver Software.

 

6 - Click "Browse my computer for driver software".

 

7 - Click "Let me pick from a list of device drivers on my computer".

 

8 - Click "Have Disk".

 

9 - Click "Browse".

 

10 - Access the designated location or folder, and access a folder called "Graphics".

 

11 - Select the file called "igdlh64" or "igdlh" (It may also have the name "Kit", just make sure it is an "information" file).

 

12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.

 

13 - Reboot your computer

 

 

Let us know the outcome.

 

 

 

Regards,

 

David V
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Community Manager
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Hello priatnaadnyana,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V
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Beginner
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i already install the driver using your method

unfortunely the problem still persist.

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Community Manager
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Hello priatnaadnyana,

 

 

Thank you for your response,

 

 

If that is the case, as mentioned we supply generic versions of graphics drivers for general purposes. Computer manufacturers can change the features, incorporate customization, or make other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you first check with your computer manufacturer and use the driver software provided.

 

 

Here is the link for Acer support, apparently you will need the model number of your system in order to look for the appropriate drivers:

 

 

https://www.acer.com/ac/en/US/content/drivers https://www.acer.com/ac/en/US/content/drivers

 

 

* Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there. *

 

 

Once you update the driver to the latest version validated let us know the results.

 

 

 

Regards,

 

David V
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Beginner
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I Already tried using their Intel HD driver ,

anyway I already replaced the flex cable, but the problem still persist.

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Highlighted
Community Manager
47 Views

Hello priatnaadnyana,

 

 

Thank you for your response,

 

 

To better assist you with your request, I will need to check some information about your computer. Please follow these steps:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

Also, if possible please go to the device manager and expand the "Display Adapters", take a screenshot of it and attach it here as well.

 

 

 

Regards,

 

David V
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Beginner
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here is the dxdiag link : https://pastebin.com/WL01YdXw dxdiag_2 - Pastebin.com

and here is the display adapters Screenshot:

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Highlighted
Community Manager
47 Views

Hello priatnaadnyana,

 

 

Thank you for your response,

 

 

There is 2 things we can try right now.

 

 

1. Since we recommend to use the drivers from the OEM first (in this case Acer), first uninstall the current Intel ® HD 630 from the system by right-clicking on it and then selecting uninstall, then download the latest driver from Acer and attempt to install it, once the installation is complete, reboot your computer.

 

 

2. If the steps above did not work then let us do the same but with our latest driver which is generic but should work. First, uninstall the HD 630, download the ".zip" file from the link below:

 

 

https://downloadcenter.intel.com/download/27650/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?pr... https://downloadcenter.intel.com/download/27650/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?pr...

 

 

Once downloaded, follow these steps:

 

 

1 - Unzip the file to a designated location or folder.

 

2 - Right-click Windows Start icon and open Device Manager.

 

3 - Click Yes when prompted for permission from User Account Control.

 

4 - Expand the Display adapters section.

 

5 - Right-click the Intel® graphics entry and select Update Driver Software.

 

6 - Click "Browse my computer for driver software".

 

7 - Click "Let me pick from a list of device drivers on my computer".

 

8 - Click "Have Disk".

 

9 - Click "Browse".

 

10 - Access the designated location or folder, and access a folder called "Graphics".

 

11 - Select the file called "igdlh64" or "igdlh". (it is an "information" file, it can be named "kit" as well).

 

12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.

 

13 - Reboot your computer

 

 

Let us know the outcome to see if any of those options worked for you.

 

 

 

Regards,

 

David V
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Community Manager
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priatnaadnyana,

 

 

Hope you were able to see the previous input.

 

 

If you need further assistance let us know.

 

 

Regards,

 

Intel Customer Support.
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Beginner
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okay

so this intel HD driver version worked fine for me.

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Community Manager
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Hello priatnaadnyana,

 

 

Thank you for your response,

 

 

I am really glad to know that you have found a version that is properly working for you. Now I will proceed to investigate what can be happening since the latest version is not working for you.

 

 

I would strongly suggest to keep checking our download center for any future updates.

 

 

I apologize for any inconvenience.

 

 

 

Regards,

 

David V
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