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SUchi8
Beginner
155 Views

Intel Ignoring Processor for Driver Updates.

Intel seems to have ignored my processor in many Graphics driver updates. Why is this? I have a Dell Latitude 3379 with Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz. Intel shows that drivers are compatible for Intel(R) Core(TM) i5-6200U Processor (3M Cache, up to 2.80 GHz). My processor clearly falls into that range. So why doesn't Intel DSA or Dell Support Assist recognize these updates?

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6 Replies
AlHill
Super User
98 Views

IDSA is intended for Intel boards/systems. There is an exclusion list you should read;

 

As for Dell's support assist, ask DELL.

 

Also, there is nothing stopping you from manually downloading and installing an update, except perhaps dell.

 

Doc

 

SUchi8
Beginner
98 Views

I have read the exclusion list. I can't find anything that can conflict there. I have another Dell Latitude 3379 and recently it automatically downloaded and installed a driver that was released in December 2019!

AlHill
Super User
98 Views

You should be using the dell tool. And, again, there is nothing stopping you from manually installing the Intel generic driver. If you can get a dch driver from dell, and install it, then you should be able to use the latest intel generic driver and keep the dell customizations. Remember, it is dell that places restrictions on the driver you install.

 

Or, if you do not care about the dell customizations, manually install the latest DCH graphics driver and be done with it.

 

Doc

 

n_scott_pearson
Super User Retired Employee
98 Views

Is your warranty still alive? If not, you can bet that Dell has dropped support for your system like a hot potato and is not providing *any* subsequent updates. They are slimy that way.

...S

SUchi8
Beginner
98 Views

Yup. It is expired. But I am still getting other intel updates via dell.

n_scott_pearson
Super User Retired Employee
98 Views

Yea, but only those that are in common with products still being supported.

...S

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